Nolan Weber

Manager of Customer Success

San Diego | United States

Skills

No information

Interests

Neuroscience

Surf

Snow

Skate

Leadership

Industries

Lifestyle

Skate

Snow

Streetwear

Surf

Swim

Home Summary Activity Projects Work experience Education history Connections Companies

In my own words

— Nolan

Animated and data-driven community manager with 8+ of industry experience overseeing brand ambassadors, customer acquisition, and engagement.

Bringing forth a proven track record of working collaboratively with multiple departments to ensure customer satisfaction and stellar brand image.

Trajectory

Mar 2022 — Now

Manager of Customer Success · Luna Sandals LLC

- Manage all customer accounts and customer life cycle - Effectively present and explain information to the customer base through external (Youtube, Instagram, Facebook) and internal (Klayvio) marketing campaigns, phone calls, and in-person meet-ups - Listen to, identify and understand prospects' viewpoints and tailor communication to meet prospect's needs and expectations during the demonstration - Responsible for automating E-commerce chat services to virtual customers - Managed brand/product reviews and work cross-functionally with Operations to ensure positive and negative comments are heard and new processes are put into place - Global B2B sales and advocacy connection through retail wholesale - Lead growth through collaboration with new demographic retail partners - Deliver quarterly business reviews and success plans to senior executives and key business partners. - Effective communication through phone, text, social media, website, and live event meet-ups - Building athlete brand ambassador program (Ultra-marathon) Skills: Direct Sales · E-Commerce · Customer Engagement · Sales Management · Business Development

Mar 2018 — Jan 2022

ASSISTANT MANAGER · Siren Song Wines & Estates

- Managed customer experience to represent overall brand image - Managed company retail orders, expenditures and sales to meet budget and revenue targets. - Interviewed potential job candidates, hired brand ambassadors, and made recommendations to CEO to fill various roles - Performed statistical analysis on sales data to measure company progress and diagnose procedural obstacles and weaknesses. - Developed training modules and documentation to train staff to help boost brand image - Coached sales associates to develop personal strengths (Up to 25 brand ambassadors) - Lead sales team to consistently break and/or meet monthly sales quotas - Resolved customer complaints regarding sales and service. - Managed the entire customer experience cycle

Nov 2017 — May 2018

Midway Lodge Manager · Mission Ridge Ski and Board Resort

- Hired and trained new employees, demonstrating the best methods for serving clients and guests - Offered friendly and efficient service to customers, and handled challenging situations with ease - Work with the Director of Base Operations in producing the highest level of quality product possible without adversely affecting profitability - Helped marketing team engage with keyword relevancy and branding to achieve search engine optimization goals - Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting - Monitored company inventory to keep stock levels and databases updated - Developed team communications and information for meetings - Snowmobile, Snowcat, and Snowboarding used for off-hours restocking