Nicole Rodriguez
Customer Service Representative III / Liason Dealer Accounts · Oakley, Inc.
La Jolla, CA
In My Own Words
I am a dedicated and honest professional with over 14 years experience in Customer Service and Sales. I have a proven expertise in establishing rapport and building trust with my clients. I possess strong written and verbal communication skills and ability to partner across departments to meet the needs of the company I am working for. I am enthusiastic, self motived and always looking to better myself each and everyday. I am positive about anything happy, healthy and of good moral character.
Work Experience
Customer Service Representative III / Liason Dealer Accounts
Oakley, Inc.2002 – 2016
Multi-skilled position that provides world class customer service and maintains professional relationships with our Consumers and Dealers via telephone communication. This includes sales order management, warranty evaluations and claims, assistance with website navigation, answering product questions, and other tasks as assigned. Responsible for promptly and courteously resolving challenges while maintaining a positive and professional attitude. Assist's with other Customer Care channels as needed, including email, chat and social media.
