Nichole Costello

Fine Dining and Assisting In Concierge. Provided excellent patron experiences through phenomenal customer service, suggestive selling and knowledge in wines. On average, I would speak with over 100-200 people a day Exceeded sales goals, effectively managing sections and multi-tasking. Conducted hotel tours. Thorough knowledge of Doryman's Inn hotel procedures. Answered multi-lined phones and booking reservations for hotel and restaurant.

• Created strategies for email blast and built brand awareness to 12,000 prospective customers using MailChimp. • Wrote print-copy and designed official brochure for mass production to be handed out at office and trade shows. • Set up new FedEx account for 311 touring.

• Managed advertising for furniture on website. • Responsible of communication with customers and clients through inbound and outbound calls. • Scheduled showing appointments, directed inquiries and supported general office operations. • Choreographed and photographed furniture placed on websites. • Organize stock, maintain store displays and assist with monthly inventory.

• Worked closely with photographers, assisted in styling, coordinated online publishing by selecting products based on guidelines. • Oversaw daily website maintenance functions from detecting photography issues, typos, price changes, removing out of stock items. • Daily review of merchandise reports for accuracy and discrepancies • General office routine including sorting, maintaining records, providing information, basic word processing and data entry.

• Outbound calls to past blood donors scheduling annual appointments for future blood drives. • Extensive care in customer service. • Able to emotionally care for customers need. • Shaped positive relationships with clients and colleagues.