Logistics Nerd & Chaos Whisperer | Servant Leader, Spreadsheet Addict, Laugh Enthusiast | Fluent in KPIs, Sarcasm & Process Improvement | Progress, Not Perfection (But Also SLAs)

Logistics, Shipping & Operations

I don’t just implement change—I teach teams to lead it. One process, one person, one robot at a time. I’m a logistics and operations professional with a strategic and hands-on approach, always focused on optimal efficiency. With a background in warehouse management, 3PL, inventory control, and system implementations, I specialize in optimizing processes, driving efficiency, and building strong teams. What sets me apart? A laid-back yet results-driven leadership style that fosters collaboration and continuous improvement. I enjoy tackling operational challenges, streamlining workflows, and ensuring supply chains operate seamlessly—whether it’s improving DTC fulfillment, enhancing WMS &amp; robotics adoption, or managing SLAs. Beyond logistics, I bring a data-driven mindset to decision-making and a passion for innovation. I believe great leadership isn’t just about hitting KPIs—it’s about developing people, improving processes, and driving sustainable growth.

Built scalable training systems that empowered operations teams through tech adoption, process standardization, and workforce development. Played a pivotal role in the rollout of GPS-guided and robotic picking technologies (Wayfinder/Verses, and 6 River Systems), bridging the gap between vendor innovation and warehouse execution across multiple 3PL sites. Reduced training time by 50% and increased completion rates by 15% through automation and digital transformation—while closing a 70% core operational processes SOP gap and ensuring WMS adoption aligned with evolving operational needs.

Training Manager

Drove end-to-end warehouse performance across inbound, outbound, and returns—supporting e-commerce and B2B fulfillment while leading 50+ associates through fast-paced, SLA-driven operations. Balanced tight SLAs with accuracy and efficiency, resolving vendor errors and receiving issues before they could disrupt production. Coordinated deliveries, pickups, and routing compliance while keeping order flow aligned with both customer expectations and internal standards. Introduced a labor planning tool that helped multiple facilities staff smarter across shifts. On the floor and in the data—always pushing for better performance without losing sight of safety or team culture.

Receiving, Shipping and Returns Supervisor

Tightened inventory accuracy and operational control by launching a cycle count program that cut discrepancies by 30%. Built sustainable inventory protocols to drive compliance and integrity across warehouse functions. Played a key role in transitioning from in-house distribution to a 3PL model, aligning stakeholders and processes for a smooth operational shift.

Inventory Operations Manager

Accelerated receipt-to-stock velocity for 150K+ units to under 48 hours by reengineering inbound workflows and training teams on WMS automation. Strengthened inventory accuracy through refined FIFO and returns processes. Orchestrated a seamless multi-brand DC relocation over a single weekend—zero fulfillment delays, full operational continuity.

Inbound Manager 

Oversaw end-to-end distribution for three lifestyle brands, blending workflow optimization with smart system integration to boost daily throughput by 20%. Streamlined ERP-to-WMS processes by developing cross-functional SOPs, enabling sales and marketing to feed clean, actionable data into fulfillment ops. Maintained SLA compliance while managing budgets, aligning spend with performance and growth needs.

Distribution Manager | Kaenon, Melin, Roark 

Redesigned warehouse layout and workflows to boost outbound throughput while hitting strict 24-hour SLAs. Drove quality improvements by partnering with overseas factories on inbound inspections and product standards. Successfully led a two-month DC transition, balancing labor planning, cost-per-unit goals, and uninterrupted fulfillment during a high-visibility move.

Warehouse Manager

Consistently met daily production quotas, assembling 350+ pairs of sunglasses while maintaining high quality and on-time completion. Conducted thorough quality control inspections of inbound shipments, ensuring adherence to standards and reducing defects. Efficiently picked, packed, and shipped outbound orders with a strong focus on meeting a 24-hour SLA, contributing to timely and accurate deliveries.

Warehouse Clerk 

Co-Founder / CEO

Owner, Malakye.com

Currently looking for some Illustration work. Check out my site https://justjakedesign.com

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Mickey Quiroz is a Logistics Nerd & Chaos Whisperer at NRI Distribution in Pomona, California.

Mickey Quiroz

Mickey Quiroz

Mickey Quiroz

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