Michelle Gatpo
Customer Service Representative
east Stroudsburg | United States
Skills
No information
Interests
Music
Yoga
Art
Working out
Food
Sleeping
In my own words
— MichelleCurrently work at a boutique hotel front desk, and help out at animal shelter.
Always find time to surf and work on vegan baked goodies. Nutrition and well-being are everything. Enjoying life and always trying to keep it positive!
Trajectory
Sep 2016 — Now
Customer Service Representative · Rancho Coastal Humane Society
-Warmly greet and provide exceptional customer service
-Answer and return 20+ emails and phone calls regarding shelter information, lost/found animals, donations, shelter programs, events, and other pertinent information
-Prepare and process animal adoptions, animal intakes/transfers/returns, and money donations
-Operate ShelterBuddy to create and update customer and animal profiles; and process audit reports and receipts
-Process monetary transactions
-Maintain a clean, organized retail and office area
Mar 2015 — Now
Front Desk Supervisor · West Inn and Suites
-Positively greet and provide hospitable customer service
-Call and respond to ~30 emails and phone calls regarding property and are details, reservations, hotel amenities, local attractions, and other general questions
-Use Opera Micros system to manage reservations, hotel details, cash register, and reports
-Train new hires on front desk responsibilities and other pertinent duties
-Safely transport guests to and from designated hotel shuttle destinations
-Assist with housekeeping and food and beverage
-Maintain a clean and organized work environment
Oct 2014 — Mar 2015
Customer Service Representative/Sale Consultant · JustFoodForDogs
-Provide customer service and product consultation regarding canine health and diet. Perform basic administrative duties.
-Answer and return phone calls.
-Place and follow up dog food orders.
-Perform money and card transactions.
-Request Rx approvals from veterinarians.
-Prepare shipment orders and labels.
-Maintain a clean working space.
Nov 2010 — Oct 2014
Sales and Stock Associate/Greeter · Oakley
-Greet and provide customer service and assistance with product needs.
-Answer phone calls regarding store and company information. Replenish floor with needed merchandise.
-Perform money and card transactions.
-Confirm received shipment items.
-Organize stock and new shipment.
-Note any shipment and inventory discrepancies.
-Maintain a clean environment and inventory.
-Performed various projects requested by managers.
Nov 2008 — Mar 2010
Ski/snowboard Instructor · Shawnee Mountain
Educate beginners-advanced skiers on the basics of skiing. Provide childcare (prepared meals and assisted in dressing up children with appropriate clothing); Receive Certificate for Ski Instruction.
Activity
Education history
Northampton Community College
Associates | 2012 - 2014
