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Michael Vides

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Customer Service Representative, Dealer Services, RX Specialist
mira Loma | United States

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Bike
Creative Agencies
Fashion
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In my own words

Michael

<p>In today’s society, it is important that your company stands out far more than other companies of your same nature.

In order to do this, it is necessary that your employees are knowledgeable about the product and their communication skills should also express that knowledge in a professional manner. </p><p></p><p>I firmly believe in taking a collaborative approach to each project so when I saw a position with your company to join the team I knew I had to apply. I love working with a team to achieve a common goal, and I know my background in preconstruction/production has prepared me for this role. I look forward to becoming a valued contributor to this phenomenal team.</p><p> </p><p>I have held roles for many years where strong communication and product knowledge was required. I have assisted all types of customers in all types of settings and I have learned to help my customers have a good perspective of the company I work for and win over other customers from other businesses, because it is the customers that keep businesses alive and growing.</p><p> </p><p>I am an excellent trainer and self-motivator, I am also fluent in English and Spanish, and helping people is something that I love to do. It would be a pleasure to schedule an interview to discuss how my strengths and passion for helping people could match perfectly for the candidate that you are searching for.</p><p></p><p>Company culture that would be ideal would be a culture of growth and all working to one common goal. Not only focusing on strengths but also providing the resources to finetune areas needing improvement. </p>

Trajectory

Dec 2017 — Now
Project Engineer/Purchasing · Armstrong & Aceves Inc.
Work collaboratively with the project manager and team to maximize productivity Collaborate with the whole project team, contributing to the entire project lifecycle Organize and monitor schedules and see that deadlines are met Coordinate efforts within the team and with outside consultants efficiently Report updates verbally and in written form to management Monitor budget and help ensure resources are used efficiently Help discern requirements and assign tasks to team members Complete any necessary administrative tasks, such as research and email Demonstrate commitment to clients’ needs and confidentiality continuously
Apr 2015 — Now
Customer Service Representative, Dealer Services, RX Specialist · Oakley, Inc.
Manage customer inquiries, sales and warranty Recommend strategies to increase and improve productivity, efficiency and accuracy in the call center An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues an win customer loyalty Manage high-volume calls within a deadline-driven environment Brand ambassador Detailed order entry for Prescription Dealers
Nov 2013 — Apr 2015
Customer Service Sales · Avec Products
Proactively processed shipping and receiving Create and maintain a continual flow of processing of orders to clients by utilizing internal systems Create and adjust methods of productivity as required Retain relationships with clients and consumers
Nov 2011 — Aug 2012
Shift Lead, Bartender, Server · Applebee's
Biweekly employee schedules Develop and implement safety training Certified food handler Daily reconciliation of orders and sales Oversaw wait staff, kitchen staff, and front of house staff Managed customer complaints with appropriate resolution Maintain filing, inventory, communications and record keeping in accordance with company policies and procedures

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Connections

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Joe Maguire

Experienced Strategist, Manager, Operations Expert, and Salesperson | Living for the Mountains
Ankura

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