Melissa Sutterfield

GIPA, SharePoint Support, P2S Administrator, Data Center Automation, vRealize Automation Production, ServerXpress, ServiceNow, Expense Reports, Monthly Reports, Assisting Supervisors, Special Projects (as requested), Metrics, Travel/Transportation Requests, IT Equipment Requests, iOffice Requests, Facility Work Order Requests, Conference Space Request System, SharePoint Central, OneNote, Microsoft Teams, Yammer, Outlook, Excel, Word, Ordering Supplies, Coordinating Events.

GIPA, SharePoint Support, SharePoint Site Migrations, OneDrive Access, P-Drive to OneDrive Migrations, New Site Creations, B2B Azure External Sharing, Site Deletion, Site Redirects, Support/Promote/Document All Data, FIRE Reports, iOffice Requests, IT Equipment Requests, New Hire Onboarding, O365, Sharegate, ServiceNow Requests, Nintex, SharePoint Central, OneNote, Microsoft Teams, Yammer, Skype/Outlook/Excel/Word

Customer Service, Monitor Batch Jobs in BMC’s Control-M, Investigated Job Failures and Took Action per BatchIR Instructions, Notified the Proper Programmer/Analyst About Job Failures Identified Via Email/Telephone/Skype, Monitor and Create ServiceNow Requests for Production Control Tickets, Shift Reports, Updated HOLDS/CANCEL Ticket for “New Day”, Control-M, ServiceNow, BatchIR, Job Find, SharePoint, SAP, ¬Phone/Outlook/Skype

• Phillips66 Production Control Analyst (IT) Internal Customer Service, Data Entry, Monitoring Production Batch Jobs, Notifying the Proper Programmer/Analyst When Jobs Fail Via Email/Telephone/IM, Performs ServiceNow Requests for Production Control, Control-M, ServiceNow, BatchIR, Phillips66 Business Objects. • Phillips66 Control Center Administrative Assistant Metrics, Logistics, Impact Reports, Duty Officer Reports, Unplanned Downtime, Weekly Meeting Report, Transfer of Data from TIPS & NICE into Workload Analysis, Scheduling, Livelink, SAP, SCADA Malfunction Reports, Scheduling Moves, Assisting Manager/Supervisors/& Training Coordinators, Records Management, Set up Meeting Agendas, Scheduled Conference Rooms and Catering for Meetings, Organized Files/Scanned Expense Reports/Faxed-Emailed Documents.

HIPPA, Customer Service to Internal/External Customers, Maintained Electronic File System, Primary Point of Contact for all Internal Departments and External Customers, Maintain Spreadsheets, Researched and Responded to Inquiries, Coding Invoices, Department Work Orders, PO’s, and Preventative Maintenance System for all of the equipment within the facility.

I took time away from my career to focus full time on my family. PTO Co-President PTO Fundraising Coordinator PTO Secretary PTO Fun Night Coordinator Homeroom mom Office/Classroom Volunteer

Strong Customer Service Skills, HIPPA, Dealing with High Stress Situations, Data Entry, Medical Terminology, Patient Registration/Admissions, ER Registration, Insurance Verification/Pre-Certification, Inpatient Quality Control, Monthly Reports, Patient/Staff Public Relations, Designated Trainer of New Employees.