Maximillian Mitchell

- Greeted, toured and discussed membership options with potential clients. - Helped with membership issues. - Answered phones, checked in members, sold cafe items and was responsible for closing down the facility in the evenings. - CPR & AED Certified.

- Extensive knowledge of the full Specialized and Pivot bicycle line up. - Top gross profit sales figures at the store since starting there. - Lead sales associate dealing with a variety of new and returning customers. - Discussing bikes, parts and apparel, giving advice and helping customers make informed decisions about their purchases. - Trained on Merchant OS Lightspeed POS software.

- Responsible for sales, custom build sheets, and setting up demo bikes, including suspension. - Able to learn and retain a vast amount of knowledge regarding product models, specifications and geometries for 6 bike brands (Yeti, Ibis, Santa Cruz, Giant, Salsa and Cannondale).

- Dealt with a variety of clientele, from those looking for their child’s first bike, all the way up to $10k+ custom builds. - Organized bike rentals for groups of up to 12 people. - As a sales lead, I was also there to help other employees with questions and problems, from computer issues and tech questions to difficult customers. - Learned extensive product knowledge for the shop brands as well as new and upcoming product. - Trained on Merchant OS Lightspeed POS software.

- Greeted and signed in guests and members and helped with problems/questions. - Showed potential new customers around the facility, told them about memberships and signed them up. - Signed customers up for future activities on the POS system, made changes and processed transactions. - Responsible for opening and closing the facility.

- Advised and recommended suitable ski/snowboard/bike equipment based on individuals needs and skills. - Responsible for correctly setting up customers skis/snowboard, bindings, bike and suspension. - On the floor for the busiest times of the year when hundreds of customers would walk through the doors on a daily basis.

- Greeted members and guests, made transactions, dealt with member problems and inquiries. - Served alcoholic beverages and snacks to members and guests. - Trained on POS and perform cash outs and safe deposits. - Responsible for closing facility down in the evening. - CPR & AED Certified.

- Smaller bicycle shop, sometimes only one or two employees, focusing on BMX and commuter bikes with road and mountain bikes too. - Helped customers find the correct bike/parts for their needs. - Built and repaired bikes. - Trained on the POS system and handled cash.

- Assessed and setup the correct ski/snowboard equipment for the children. - Responsible for groups of up to 6 children ages 3-13. - Provided detailed feedback to the parents on their child’s progress.

- Responsible for opening and closing the Airdome, an indoor bike training facility on Blackcomb Mountain with a foam pit and wooden ramps. - Entrusted as the sole employee on the premises throughout shifts. - Operated register and performed cash out and safe deposits. Maintained and repaired rental bikes. - CPR & AED Certified.

- Advised and recommended suitable ski/snowboard equipment based on individuals needs and skills. - Responsible for correctly setting up customers skis/snowboard and bindings. - On the floor for the busiest times of the year when hundreds of customers would walk through the doors on a daily basis.

- Learned extensive product knowledge to better advise guests. - Worked there during the 2010 Winter Olympics in Whistler, B.C. and as a result spoke with and helped guests from a variety of different countries and cultures who spoke many dfferent languages. - Duties included product sales, restocking shop floor, opening and closing store