Maggie Punsalan

Inside Sales & Customer Service Manager

2023 – 2025

Inside Sales & Operations Support

2020 – 2023

Supply Chain Manager

2019 – 2020

• Facilitate all aspects of business operations • Develop and implement processes to streamline, improve and automate objective completion • Advise on team creation, management and deployment as it relates to Supply Chain performance • Logistics and production coordination

New Product Introduction Buyer

2017 – 2019

• Set up and maintain approved vendor records in ERP system • Set up and maintain component part numbers according to prescribed logic • Maintain item attributes including HTS codes, vendor price, manufacturing lead times, transit times, weights and measures, etc. • Set up and maintain finished goods part numbers according to prescribed logic • Build and maintain finished goods BOMs based on specifications provided by Product Management and approved change requests • Work with the Finance department to determine landed costs of new products and assembly • Determine and assign correct HTS codes to all new parts • Issue purchase orders for tooling expenses • Coordinate internal sales orders for marketing, demo and photoshoot needs • Place initial purchase orders for all new items to fulfill internal sales orders • Transition new items to production buyers • Maintain customer price lists

1st Mate

2013 – 2018

• Sail a 70 foot sailboat along side a Captain and 2nd Mate • Ensured safety and comfort of up to 49 passengers per charter by sailing competently and providing timely and friendly food and beverage service

Buyer II

2014 – 2017

• Established, maintained and updated vendor related information in MAS 500. • Procured materials, supplies, services, and equipment to support production with limited supervision • Managed assigned commodities including, sourcing, ordering, tracking, expediting, and finding the lowest cost solution. • Received requisitions; analyzed each line item for quantity, and cost accuracy • Navigated Harmonized Tariff Schedules with accurate results • Operated and maintained significant elements of MRP system • Monitored orders to ensure on time deliveries and expedite as required including global shipments • Established and maintained the first line of communications with vendors • Identified problematic materials in back orders and identify solutions • Identified potential material shortages and worked with team to find substitutions • Issued request for quotations (RFQs) • Identified, and established relationships with new vendors in order to find lower cost solutions, strengthen supply chain • Maintained established standard pricing • Managed obsolete inventory

Customer Service/Web Sales

2014 – 2014

• Answered all incoming calls and directed them to appropriate department • Managed web sales and reviewed orders for fraudulent charges • Fielded customer service emails and phone calls • Provided customer service for showroom customers • Managed all inventory for showroom stock using VEND and MAS 500 • Created sales orders using MAS 500 for customers, marketing, showroom sales and sales team

General Store Manager

2010 – 2012

• Hired, trained, developed and led a staff of 25 employees • Conducted quarterly staff meetings to recap store and company performance • Pulled and entered numbers to prepare monthly reports for VP of Global Retail • Budgeted payroll/capital expenses according to sales performance • Proposed and successfully executed event programs (monthly)

Assistant Store Manager

2008 – 2010

• Trained new staff on daily operations, including register training and basic customer service skills • Properly staffed the store based on store demands while staying within the allotted salaries and wages budget • Provided knowledge to customers about the proper use of technical gear as well as important environmental issues • Responsible for the opening and closing of the store

Assistant Store Manager

2005 – 2008

• Trained new staff on daily operations, including register training and basic customer service skills • Properly staffed the store based on store demands while staying within the allotted salaries and wages budget • Provided knowledge to customers about the proper use of technical gear as well as important environmental issues • Responsible for the opening and closing of the store

Retail Sales Representative

2006 – 2007

ED TECH III

2006 – 2006

• Worked as a one-on-one aide in a classroom of seven children with physical, emotional, and developmental disabilities ranging from ages 8-16 • Designed work schedules for non-verbal students using PECS (Picture Exchange Communication System)

TOUR NANNY

2005 – 2005

• Worked as a live-in nanny for a sixteen month old boy while on a nine-week music tour of the United States

DEVELOPMENTAL THERAPIST

2004 – 2005

• Worked as a one-on-one teacher for children with disabilities using the Applied Behavior Analysis model • Collaborated with a team of professionals (PT, OT and Speech Pathologist) to develop Individualized Family Service Plan (IFSP) • Developed computer activity schedules for children with autism, and collected data used for grant-funded research

DIRECT CARE AIDE

2001 – 2003

• Job-coached adults with schizophrenia • Worked with non-verbal adults with autism to develop life skills, personal hygiene, and social skills • Developed and implemented behavior plans and provided clients with one-on-one care at group homes

BS

1999 – 2003