Luke Bausback

Managed a high-volume territory for auto claims in North San Diego County and South Orange County. Estimated and preformed cost benefit analysis for repairs of damaged vehicles. Negotiated all vehicle repairs with repair facilities and determined vehicle value if a total loss. Investigated and confirmed claim related damages and coverages. Used Claims Center software to manage all claims documentation and payment processing. • Maintained 100% customer service survey satisfaction for the year of 2018. • Quickly and effectively resolved customers questions and concerns. • Consistently met/exceeded KPI’s set by management.

Managed 20 chain grocery accounts with Constellation Brands wine and spirit portfolio. Analyzed inventory on a daily basis and replenished stock on the sales floor by writing purchase orders. Expanded distribution and promoted portfolio by executing sales presentations to accounts to build mass displays on sales floor based off inventory data gathered. • Awarded Account Manager of the Month in November and December 2016. • Finished top 5 in total sales volume for Clos du Bois wine in Southern California in 2nd quarter of 2017. • Met and exceeded monthly sales quotas for each account.

Actively engaged with customers as their first point of contact when entering facility. Operated cash registers, scanners, and computers to itemize and total customer purchases. Collected payments and balanced cash drawer at end of each shift. Assisted with stocking inventory and opening/closing procedures. • Created and implemented process improvement plans as part of LEAN 6 Sigma Green Belt coursework. • Trained and mentored 6 new hires.

Conducted sales calls to potential clients meeting daily quotas of 20+ cold-calls. Prospected and qualified clients in the health and wellness industry via social media. Collaborated with software specialists to schedule demonstrations. Tracked and documented interactions through CRM software Salesforce.

Collaborated with different departments to gather flight data to forecast supply and demand for different engine components and presented findings to upper level management. Shadowed audits and updated fleet inventory database on audit results. Assisted in creating purchase orders and wrote standardized work procedures to run month end reports. • Created a visual status board to track engine component inventory through repair process and leasing cycle. • Analyzed company database to ensure all aircraft components in inventory were filed correctly.

Assisted in setting up and working in company catered events. Served guests in the restaurant and grandstands. Inspected food quality before serving.