Lorean Wirt

Education

A.A., Fashion Sales Promotions/Illustration, Cerritos College, Norwalk, CA Diploma, Cerritos High School, Cerritos, CA

Summary of Qualifications Customer Service-orientated/Intake Specialist with 15+ years of experience MS, Word, Excel, PowerPoint, Types 50 wpm, Data entry Meets project timeframes with prioritization Analytical, oral and written communication, problem solving, time management Ability to work independently, as well as being a team player, self starter Maintains detailed organized records with follow up, ability to multitask, prioritize Cash handling, retail, stock replenishment, customer shopper assistance Punctual, timely, and professional, telephone etiquette

Experience

Absence Specialist, Tristar, Tristar, Long Beach, CA 4/2018 to 4/2019 Facilitated FMLA eligible leaves working with employees of contracted employers. Requested all forms to establish leave as legitimate and authorized. Communication with HR regarding employee time off, return to work, and extensions as needed.

Intake SpecialistSpecialist-Call Center 11/2017 to 4/2018

Daily intake of 30+ employee leave request per calls and fax request received Documents each employee call with an efficient and concise outcome Mails out leave forms to employees Answers phones, responds timely to messages, call transfer and information to appropriate Integrated Absence Specialist Clerical support and other duties as assigned

Corporate Sales, Houndin Wine Country Gift Baskets, Fullerton, CA 10/2017 to 11/2017

Provided Seasonal processing beginning to end with follow up for orders of 50+ baskets for a leading supplier of upscale food and wine gifts to re-sellers, corporations, and individuals throughout the U.S. and Canada Data entry, emailing, time management, received calls with outbound reply

EDD unemployment 07/01/2017 to 10/2017

Previous position eliminated due to budget cuts

Program Analyst II, AJCC Cerritos/SELACO WDB, Cerritos, CA 04/2009 to 06/30/2017

Collected, management, and analyzed program performance goals of achievement with Adult, Veteran, and Youth programs Tracked enrollment goals, objectives, status of customer files and follow-up activity. Monitored list of 60+ customers for each of the 6 Career Development Specialist for case management activity, job search assistance, and follow-up activity. Backed up to the Welcome Team, all Career Specialist, and Business Development Team. CDS I Supported delivery of ACC services educating customers on the resources available to assist them in obtaining successful employment Coached customers with career guidance for the development of Individual Service Plans, assisted with resume writing, interview preparation, and direct job search assistance through job leads and referrals based on assessment of customers prior employment experience and areas of employment interests Follow-up services for 60+ enrolled with progress tracking Familiar with Cal Jobs reporting platform CSR II Greeted customers with direction to appropriate activities/on site partners Provided information regarding services and resources Assisted customers with the use of computers and office equipment Worked with businesses, students, and school districts Created correspondence, work shop fliers with sign ups, and general case documentation Provided Intake support, enrollment, and reception back up

Claim Research, UnitedHealth Group, Cypress, CA 03/1997-08/2008

Reviewed and resolved minor to complex claim disputes and inquiries in a timely manner with extensive in/out bound contact with members, payers, and providers Timely follow-up regarding outcomes with providers, payers and members Knowledge of CPT & ICD-9 codes, Health Plan DOFRs, CMS & UB92 claims FHP Pharmacy helpline wotkwotked to triage ppharmacy issues with members and Pharmacists.