Laice Dedrick
Regional Sales Specialist · RightOnTrek
Austin, TX
Work Experience
Regional Sales Specialist
RightOnTrek2022 – Present
- Maintain working relationships with existing clients to ensure that they receive exceptional service and to identify potential new sales opportunities. - Identify prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories. - Possess in-depth product knowledge and be able to conduct demos and handle objections. - Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers, often including product demos and presentations - Perfecting time-management, able to prioritize key tasks, manage multiple conversations whilst never letting an opportunity slip. - Continuous traveling between all 13 states in my territory.
Customer Service Manager
FORLOH Inc.2019 – 2022
• Serves customers by providing product and service information and resolving product and service problems. • Answering high volumes of phone calls, emails, social media posts, & instant messages. • Answer product and service questions. • Helping customers set up accounts or resetting their passwords. • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. • Manages employees • Experience in Zendesk, Shopify, Returnly, Slack, Yotpo, Shipstation & Topshelf.
Customer Service Member
Sobba Cycle2018 – 2019
• Greet and welcome guests. • Social media. • Answer questions and address complaints. • Answer all incoming calls and redirect them or keep messages. • Receive letters, packages, etc., and distribute them. • Prepare outgoing mail by drafting correspondence, securing parcels, etc. • Check, sort, and forward emails. • Monitor office supplies and place orders when necessary.
River Ranger
U.S. Forest Service2019 – 2019
• Carry out and monitor implementation of recreation operation and maintenance plans for developed or dispersed recreation sites • Inspect recreation area use to enforce compliance with the management plan by issuing or requesting the issuance of citations. • Patrol district roads, trails, or waterways to determine whether visitor use is in accordance with recreation plans and regulations and report any issues to the supervisor. • Repair items such as toilets, road closure gates, hand pumps, picnic tables, fire rings, barriers, and trash receptacles in developed recreational areas. • Collect fees at recreation sites. • Identify safety hazards and then repair, remove, or replace portions of facilities using equipment and tools. • Draft suggested contract specifications such as a description of the work, following the instructions and direction of contracting personnel.
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