Kylie Douglas
Operations Manager · M7 Wine Solutions
Napa, CA
In My Own Words
I'm a mover & shaker, natural born leader, & compulsive organizer. My background is in hospitality & I've been working in the wine industry for the past 4+ years. I'm experienced in many facets of business & played a primary role in stating M7 Wine Solutions in September 2018. When I'm off the clock I enjoy spending my time outdoors; hiking with my dog & skiing are two of my favorite outdoor activities. When I was younger I was a competitive freestyle skier so I know all about hard work, goal setting, & dedication.
Work Experience
Operations Manager
M7 Wine Solutions2018 – 2020
Operations manager for wine shipping/fulfillment company located in Napa, CA. Day to day oversight of shipping/receiving of product inventory, client relations and communication, social media marketing, account management with common carriers (UPS/FedEx), outside sales, new client on-boarding, staff training, community outreach, & more.
Customer Service Manager
DDC Shiping2016 – 2018
Customer service manager for wine shipping/fulfillment company in Napa, CA. Daily inbox management, client correspondence, order/package tracking & support, scheduling, will-call order pickup management, returns management, new client training, & more.
Assistant to Compliance Manager
Valley Wine Warehouse2016 – 2016
Filed proofs of export as received for TTB reporting & tax collection purposes, managed data entry to ensure accurate TTB reporting, filing, management of FedEx Cold Chain operation.
Customer Service Representative
VinFillment2015 – 2016
Customer support for consumer & seller for direct to consumer wine shipping/fulfillment company. Tracking of in-transit shipments, returns management, state permit management on per-winery basis, regular phone & email correspondence with the consumer & seller, & will-call order management.