Krystle Espinoza
Dealer Support Lead · Hobie Cat Company
Carlsbad, CA
In My Own Words
<p>Account Manager with extensive experience in customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Organized, creative and flexible with proven analytical skills. I have a passion to continue learning to better myself both professionally and in my personal life.</p>
Work Experience
Dealer Support Lead
Hobie Cat Company2016 – Present
Account Management: Dealer setup, order entry, price verification & product availability Collaborate with Outside Sales Reps Process payments, email confirmations Communicate with dealers & retail customers via email and over the phone Track sales orders on Sales log Review and approve co-op claims Assist with sales & marketing projects Handle sales department administrative needs
General Manager
LasVegasSuites2010 – 2016
Manage & track inventory to maximize revenue of multiple properties. Post data on multiple spreadsheets tracking discrepancies and ensuring accuracy. Produce end of month reports for each property and assist the accounting manager as needed. Trained and supervised office/sales staff of 5 in quoting, customer service, phone and email office procedures. Process reservations or cancellations, including payments &/or credit card disputes for multiple properties. Responsible for replying to all emails regarding pricing for each property along with answering any questions pertaining to that property. Resolve all customer complaints. Answer various phone lines and assist the owner as needed.
Executive Assistant
Five Star Consumer Referrals2007 – 2009
Coordiante & schedule projects. Answer phones and assist clients as needed. Assist the owner with various office duties. Responsible for follow up phone calls and emails. Was a liason for vendors and clients. Accounts Payable/Accounts Receivable. Responsible for all bank deposits.
Office Manager
JW Roofing Services2006 – 2007
Verify hours and process weekly payroll. Handled Accounts Payable/Accounts Receivable. Set up weekly work schedules for employees. Assisted the owner in managing rental properties, banking needs, taxes, etc. Answered multiple phone lines and assisted clients as needed.
Customer Service Rep.
Los Angeles Times2004 – 2006
Responsible for the input of the LA Times subscription orders. Proactively resolved any discrepancies. Maintained the integrity of the subscriber database. Communicated subscribers needs to Agents and Dealers
Administrative Assistant
Bert's Mega Mall2002 – 2004
Coordinated payroll responsibilities for Service Department. Handled Service transactions, both cash and credit. Produced end-of-month reports. Trained new employees in Service Administration department. Answered and directed phone calls in an accurately and speedy manner. Provided excellent customer service. Was cross trained as head receptionist, head cashier, and would help the back office (accounting) as needed.
Interests
Industries
Activity
Recent posts, comments and shares.