Krystle Espinoza
Dealer Support Lead
Carlsbad | United States
Skills
No information
Interests
Running
Baking
Beach
Sup
In my own words
— Krystle<p>Account Manager with extensive experience in customer relationship management.
Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Organized, creative and flexible with proven analytical skills. I have a passion to continue learning to better myself both professionally and in my personal life.</p>
Trajectory
Nov 2016 — Now
Dealer Support Lead · Hobie Cat Company
Account Management: Dealer setup, order entry, price verification & product availability
Collaborate with Outside Sales Reps
Process payments, email confirmations
Communicate with dealers & retail customers via email and over the phone
Track sales orders on Sales log
Review and approve co-op claims
Assist with sales & marketing projects
Handle sales department administrative needs
Mar 2010 — Jul 2016
General Manager · LasVegasSuites
Manage & track inventory to maximize revenue of multiple properties. Post data on multiple spreadsheets tracking discrepancies and ensuring accuracy. Produce end of month reports for each property and assist the accounting manager as needed. Trained and supervised office/sales staff of 5 in quoting, customer service, phone and email office procedures. Process reservations or cancellations, including payments &/or credit card disputes for multiple properties. Responsible for replying to all emails regarding pricing for each property along with answering any questions pertaining to that property. Resolve all customer complaints. Answer various phone lines and assist the owner as needed.
Aug 2007 — Jun 2009
Executive Assistant · Five Star Consumer Referrals
Coordiante & schedule projects. Answer phones and assist clients as needed. Assist the owner with various office duties. Responsible for follow up phone calls and emails. Was a liason for vendors and clients. Accounts Payable/Accounts Receivable. Responsible for all bank deposits.
May 2006 — Mar 2007
Office Manager · JW Roofing Services
Verify hours and process weekly payroll. Handled Accounts Payable/Accounts Receivable. Set up weekly work schedules for employees. Assisted the owner in managing rental properties, banking needs, taxes, etc. Answered multiple phone lines and assisted clients as needed.
May 2004 — Jan 2006
Customer Service Rep. · Los Angeles Times
Responsible for the input of the LA Times subscription orders. Proactively resolved any discrepancies. Maintained the integrity of the subscriber database. Communicated subscribers needs to Agents and Dealers
Mar 2002 — Apr 2004
Administrative Assistant · Bert's Mega Mall
Coordinated payroll responsibilities for Service Department. Handled Service transactions, both cash and credit. Produced end-of-month reports. Trained new employees in Service Administration department. Answered and directed phone calls in an accurately and speedy manner. Provided excellent customer service. Was cross trained as head receptionist, head cashier, and would help the back office (accounting) as needed.
