Kristine Plunkett

Certified: SAS Applied Data Analytics & SAS Business Intelligence

Executing global support strategy and workflows, implementing systems, processes, and procedures improving communication, efficiency, deployments, and global support Developing, mentoring, and managing support and implementation teams Building and maintaining stronger global reseller relationships, educate and consult Administer internal technology and peripherals, Jira Service Desk deployment, TeamViewer remote connection administration, Microsoft 365, Slack, Box, machine imaging, bitlocker Maintaining excellent concise communication and collaboration between developers, sales, and engineering teams, innovating and improving upon product functionality and delivery Technical and end user documentation; internal procedures, support workflow, operational manuals, installation and migration of proprietary hardware and software products

Earned multiple promotions based on exemplary supervision and development of IT teams and large-scale project management. Supervise up to 13 people during project development and launch, maintaining costs and assembling top-performing teams to deliver unrivaled customer solutions for clients worldwide. Effectively foster and manage North American 1st and 2nd level support teams in addition to managing company-wide credit card implementation project and support. Consistently provide outstanding customer satisfaction through technical solutions and global coordination, in a dynamic and constantly evolving software development market. Manage nationwide EMV PCI compliance update project and main liaison with 3rd party credit card host provider. Train all internal staff on PCI DSS concepts. Consult with merchant providers and internal Research and Development team on future integrated payment solutions.

Stepped in as operations manager during pivotal time in company, tasked with jump starting stagnant sales and increasing organizational profitability. Grew organization from 1 service vehicle to 3-truck operation with 7 employees, wearing multiple hats and interfacing with customers and staff daily. Realized business growth and revenue targets by conducting operational process analysis, identifying untapped markets, and expanding brand footprint in territory—galvanizing brand presence and elevating reputation. Maximized profitability during challenging organizational time, filling operations manager position during predecessor’s unexpected absence; jumped in and quickly learned operational processes and took over scheduling, inventory, marketing, and procurement functions, doubling company size within 1 year of taking on position. Recruited and retained top-performing team with flawless safety record.

Posiflex point of sale systems installation, configuration, troubleshooting, imaging and maintenance. Midnight Express integrated credit card solution maintenance. SQL based Point of Sale systems, KDS systems, and QSR table management solutions.