Kellie Udany

Communicate with sales and project management teams to forecast needs and timeline for upcoming events. Send crew requests, verify requirements for each event, and confirm availability of crew. Execute, review, and see purchase orders through from creation to invoicing with freelancers and vendors. Issue per diem and resolve expense reports in Chrome River software. Various administrative tasks related to following a show through all stages. This includes creating travel grids, collecting new hire paperwork, making sure crew is set up in our payroll system, etc.

Data entry for Billabong, RVCA, and Element brands in AS400. Actualizing purchase orders to match packing lists received daily. Maintaining files and updating all current season product with certificate of compliance testing information (provided by vendors and sourced from PLM).

Worked in ticketing system (Zendesk) to answer all customer email requests and complaints. Utilized Cratejoy and Shopify platforms to edit orders, issue refunds, etc. Edited shipping details and canceled/created orders in Blastramp. Assisted with social media (Instagram and Facebook) customer inquiries.

Daily completion of resident renewal grid using OneSite. Daily processing of resident move out packets for rent responsibility as well as calculating any lease break fees owed using OneSite. Auditing resident ledgers and making any adjustments needed to future scheduled billing and/or incorrect month to month billing. Answering overflow calls for maintenance services and setting appointments for residents using Corrigo and Click software. Recipient of two perfect scores in company quarterly CORE challenge as well as two time QA leader board placeholder for my department.

Corresponding with all current and prospective clientele via phone/email. Data entry, filing, and ordering of office supplies. Scheduling appointments and keeping an up to date calendar. Directing guests and routing deliveries and courier services. Helping with other general office duties; errands, holiday cards, etc.

Created all products to be sold on website via our CMS (Magento) and edited website content daily. Merchandised website pages consistently with up to date assets. Maintained and grew relationships with artists who sold their work with us through update emails (personal as well as Mailchimp). Worked within Dropbox to maintain organized files as well as send appropriate files to printers weekly. Used Photoshop to do minor image editing as well as create a monthly calendar. Answered 100+ emails/day as well as answering inquiries via live chat during time spent with customer service.

Responded to emails (Zendesk) and live chats by addressing customer inquiries, solving problems and providing new product information. Investigated claims with UPS/USPS and followed through to resolution. Worked with social media outlets such as Youtube to promote and grow the brands. Assisted with photo shoots, naming products and editing website content, and other special projects.

Promoted language development skills through reading and storytelling. Worked with parents to develop and implement discipline programs to promote positive behavior. Communicated with parents about daily activities and behaviors. Organized activities that enhanced childs physical, emotional and social well-being. Safely transported child to and from school, medical appointments and extra-curricular activities.

Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Maintained a clean reception area, including lounge and associated areas. Ordered and distributed office supplies while adhering to a fixed office budget. Created marketing tools for newspaper ads as well as prospective client presentations.

Maintained a schedule of product upkeep in dozens of grocery stores. Refilled and rotated items on shelves to maintain well-stocked inventory. Completed and submitted all necessary logs and paperwork on a daily basis. Entered numerical data into databases in a timely and accurate manner. Worked to create positive relationships with store personnel.