Kelcy Gears
Content Manager · VANS
Huntington Beach, CA
In My Own Words
An honest, dedicated, results-oriented professional who is a highly motivated individual understanding the benefits of organization and time management. A successful communicator and problem solver capable of working as a team member or independently while managing multiple responsibilities to achieve goals and deadlines.
Work Experience
Content Manager
VANS2017 – Present
• Optimized processes relating to seasonal loads resulting in time savings of upwards of 50+ hours per season • Created and disseminated product launch, copy and image documents for brand, legal, and merchandise teams in the US and worldwide • Directly managed the seasonal loads of products for the United States and Canada related to creating and strengthening brand awareness • Assisted as a key stakeholder with the launch and management of ecommerce in Canada
Senior Operations Manager
Fab2014 – 2016
Operations • Determined staffing requirements, interviewed, hired and trained new employees, as well as managed and assigned specific duties • Established an audit and invoice approval system for shipping accounts and suppliers • Assisted with the research, development and implementation of international shipping • Implemented fraud detection tools, procedures, and reports to reduce the fraud and chargeback rate • Created an Open Orders report to detect late, missing, or damaged inventory in our warehouse and from dropship Vendor Relations • Processed final monthly invoices for 350+ dropship designers • Liaison for 350+ dropship designers and 3PL warehouse • Established a new dropship manual to assist all suppliers Analysis • Designed weekly, monthly, quarterly, and yearly business reports for the Operations, Customer Service and Merchandising departments for the CFO and company • Worked with the CFO to determine ways to optimize processes, which minimized costs to the
Customer Service Specialist
Fab2013 – 2014
• Resolving an average of 150+ email and phone inquiries daily • Consistently maintaining a QA score of 98+ • Contributing to company-wide high NPS (70+) by providing best-in-class service • Processing replacements, returns and refunds of merchandise • QA of 150+ new and current SKU's daily
Sales Floor and Inventory Manager
Dear Lucy2010 – 2013
• Managed two stock rooms, as well as daily shipments and the ordering of supplies • Trained incoming sales staff • Consulted on product buying based on consumer trends • Designed displays and overall shop appearance
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