Kekai Quan

Store Manager · Becker Surfboards

Torrance, HI

In My Own Words

Highly enthusiastic customer service professional with 12 years of experience. Dedicated Customer Service motivated to maintain customer satisfaction and contribute to company success. Experienced at problem solving, customer service, and hiring and training hardworking, quality staff.

Work Experience

BS

Store Manager

Becker Surfboards

2020 – Present

- Coaching and Developing staff members - Clearly and concisely communicate the business, area and store objectives to the team. Writing up sales reports - Hiring and training new staff members. - Analyzing and interpreting trends to facilitate planning. - Managing staff work schedules. - Building relationships with the local community. - Creating a positive working environment. - Keeping store clean and uncluttered.

TS

Assistant Store Manager

Town & Country Surf

2011 – 2020

• Provide exceptional customer service. • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. • Addressed customer inquiries and resolved complaints. • Overlooked and assisted with new employee training. • Manage and collect any and all sales payments made daily. • Greet customers questions and provide information on procedures or policies • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. • Assist with duties in other areas of the store, such as monitoring fitting rooms or assisting with customer needs.

TS

Construction Laborer

Town & Country Surf

2014 – 2015

• Clean or prepare construction sites to eliminate possible hazards. • Load, unload, or identify building materials, machinery, or tools, distributing them to the appropriate locations, according to project plans or specifications. • Provide assistance to other workers on the job site. • Coordinate and prepare required materials for various projects.

Sales Representative

Zumiez

2010 – 2011

• Helped customers select products that best fit their personal needs. • Offered exceptional customer service to differentiate and promote the company brand. • Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Industries

Surf