Joseph Nicholson

US Workshop Manager

United States

Skills

No information

Interests

Travel

Cycling

Motocross

Industries

Bike

Home Summary Activity Projects Work experience Education history Connections Companies

In my own words

— Joseph

Proven leader and a constructive team member with record of creating innovative strategies to accomplish tasks Knowledgable sales and customer-service manager with multiple years of direct experience Adept at managing diverse groups to accomplish company goals within tight timelines-work well under pressure Deep understanding of the complexities and intricacies of the mountain bike industry, products and customers

Trajectory

Oct 2021 — Now

US Workshop Manager · YT-Industries

-Manage workshop staff and requests from marketing as well as customer service -Test inline items for continued product quality -Develop an expandable system for staff and organizational flow -Develop systems to easy workflow and accelerate customer cases and marketing needs

May 2021 — Oct 2021

Component Category Merchant · Jenson USA

-Maintaining Vendor Relations through complete vendor catalog -Determining component assortment through our catalog -Worked with Marketing to create a plan and story for the components we will carry -Set up marketing time lines and goals for product life cycles

May 2019 — May 2021

Brand Manager · Alchemy Bicycles

-Assisted in development of new bike models -Including testing new models for failures and ride quality -Worked closely with engineer to creat suspension kinematics that fit desired ride characteristics -Helped determine spec and desired price points -Responsibility for Alchemy demo program creation and management -Lead customer service and customer satisfaction for mountain-bike division -Ensured all orders were built and shipped promptly while maintaining a high quality level -Managed the Alchemy Factory Race Team

Jun 2017 — May 2019

Assistant Manager & Head Mechanic · Norski

-Maintained rental fleet -Managed service department and staff -Placed and organized customer special orders -Maintained and facilitated new product arrivals

Apr 2015 — Apr 2016

Territory Sales Manager · Union Sports Group

-Inside sales representative for Royal Racing, Urge Helmets and 7iDP -Assessed and choose amateur riders for the Amateur Program -Maintained dealer orders and relationships within territory -Grew sales 30% within territory