Joseph Nicholson
US Workshop Manager · YT-Industries
In My Own Words
Proven leader and a constructive team member with record of creating innovative strategies to accomplish tasks Knowledgable sales and customer-service manager with multiple years of direct experience Adept at managing diverse groups to accomplish company goals within tight timelines-work well under pressure Deep understanding of the complexities and intricacies of the mountain bike industry, products and customers
Work Experience
US Workshop Manager
YT-Industries2021 – Present
-Manage workshop staff and requests from marketing as well as customer service -Test inline items for continued product quality -Develop an expandable system for staff and organizational flow -Develop systems to easy workflow and accelerate customer cases and marketing needs
Component Category Merchant
Jenson USA2021 – 2021
-Maintaining Vendor Relations through complete vendor catalog -Determining component assortment through our catalog -Worked with Marketing to create a plan and story for the components we will carry -Set up marketing time lines and goals for product life cycles
Brand Manager
Alchemy Bicycles2019 – 2021
-Assisted in development of new bike models -Including testing new models for failures and ride quality -Worked closely with engineer to creat suspension kinematics that fit desired ride characteristics -Helped determine spec and desired price points -Responsibility for Alchemy demo program creation and management -Lead customer service and customer satisfaction for mountain-bike division -Ensured all orders were built and shipped promptly while maintaining a high quality level -Managed the Alchemy Factory Race Team
Assistant Manager & Head Mechanic
Norski2017 – 2019
-Maintained rental fleet -Managed service department and staff -Placed and organized customer special orders -Maintained and facilitated new product arrivals
Territory Sales Manager
Union Sports Group2015 – 2016
-Inside sales representative for Royal Racing, Urge Helmets and 7iDP -Assessed and choose amateur riders for the Amateur Program -Maintained dealer orders and relationships within territory -Grew sales 30% within territory
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