Joey Isbell
Bike shop manager
Billings | United States
Interests
No information
Industries
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In my own words
— Joey<p>14 + years working in the bicycle industry specializing in service, sales, and management.</p>
Trajectory
Nov 2022 — Now
Service Manager · The Spoke Shop
Oversee management of the Service Team. Customer service. B2B / Vendor relationships and orders. Liaison between service department, sales department, customers, and vendors for one of the largest bike shops in the state. Solving customer and employee issues and complaints. QC on all major repairs for E-Bikes and analog bikes.
May 2022 — Dec 2022
Service Shop Lead · REI
Lead Technician for bicycle and ski/snowboard related services. Responsible for all incoming service. Training coordinator for all service center employees.
Jan 2022 — May 2022
Sales/Customer Service · The pros closet
The Pros Closet (remote)
Responsible for sales and customer service for online bicycle retailer. Answering inbound calls, emails, and chats to solve customer issues and to assist with purchasing of bikes and gear.
Jan 2020 — Dec 2022
Shop Manager · The Ride Cyclery
Responsible for managing both sales and service for entire store. Lead technician for all major services. Responsible for warranties and vendor sales. Training oversight of new employees.
Jan 2015 — Dec 2020
Lead Tech · The Spoke Shop
Responsible for all major repairs, basic and advanced bike service. E-Bike tech certified for Brose, Bosch, and Shimano. Wheel building. Suspension service.
2010 - 2013
Activity
Education history
Montana State
associates
