Joel Rivera
Customer Support Specialist · Canyon Bicycles USA, Inc.
Bonsall, CA
In My Own Words
Business professional in the field of purchasing and supply chain with a background in textiles and manufacturing. Highly versatile team-player that is willing and capable to do what needs to be done.
Work Experience
Customer Support Specialist
Canyon Bicycles USA, Inc.2022 – 2025
• Guide and assist current, new, or potential customers on the Canyon experience of bicycles via call, chat, email or other online resources. • Research and analyze customer requirements providing detailed support for their experience. • Maintain and update collaborative working files and communications.
Production Manager
Applied Composite Solutions2021 – 2022
• Document Control and Management. Create and maintain production schedules, job travelers, shipping data-packs, and collaborative file server. • Research and purchase raw materials for production.
Purchasing Manager
Fili D'oro, Inc2014 – 2020
* Responsible for all product related issues; accurate SKU specifications and pricing, stages of production and delivery times, inventory reconciliation and quality control resolution. * Management of all purchasing activities; forecasting, purchasing, receiving, quality control, and warehousing. * Established and fostered regular interaction with foreign vendors.
Inventory Manager
LMP / Mail Order, Inc.2013 – 2014
* Responsible for all inbound products and material; receiving, distribution, processing, and warehousing. * Tasked with daily reconciliation of receipts and purchase orders. * Pro-actively maintain inventory and warehousing activities. * Management of stockroom and processing clerks; 5 employees.
Education
Bachelors of Science
California State Polytechnic University, Pomona2006 – 2008
Bachelors of Science
Interests
Industries
Activity
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