Jessica Mickelson

• Provide customers with a friendly experience through quick connections and knowledge of the product • Assist teammates and work together to collectively execute all tasks of interacting with customers, keeping a clean workspace, and maintaining workflow

• Build and refine the FLDWRK social media strategy • Manage, execute, and distribute consistent content on various social media platforms • Create supplemental content such as blog posts • Perform research to find articles, resources, or other content that is relevant to the FLDWRK follower base

• Responsible for all aspects of editing and writing for an online publication of about 15 articles per month • Oversaw a team of 10 writers to produce a consistent flow of new article ideas based on trending topics • Supported Social Media Managers in implementing social media strategies on Facebook and Instagram

• Assist customers in finding, trying and purchasing everything from clothing to shoes to jewelry • Create personal connections with customers and anticipate their needs • Set and exceed both short and long term personal sales goals • Consistently open Nordstrom Rewards, debit or credit accounts

• Assisted in opening the first Philz Coffee in Orange County, CA • Utilized knowledge of coffee combinations in order to provide the customer with suggestions and high quality drinks • Provided a customer-focused experience through making memorable connections with guests and completing their order in a timely fashion

• Fast paced work environment • Prepared unique desserts while following health safety regulations • Provided excellent customer service by making quick connections with guests, operating the cash register and training two new employees per month

• Responsible for driving awareness, education and excitement for bobble within the UC Irvine community through strategic partnerships • Instagram, Facebook & Twitter platforms were utilized to spread the word about bobble • Collaborated with co-representative to brainstorm and execute

• Frosted and assembled cupcakes, scooped and created ice cream cones and sandwiches • Performed daily responsibilities such as stocking merchandise, keeping a clean work space and organizing products and supplies • Worked independently, as well as part of a team, to complete these tasks and maintain a steady work flow

• Assisted small real estate development company with client relations, market research, preparation of site selection packages and general office support