Jeremy Poulin

Serve as the functional advisor to the client, translating business requirements into Jaggaer One platform configurations and driving the overall delivery of the solution. Create the functional solution specifications and configure the Jaggaer One platform based upon business requirements. Facilitate solution unit, integration and user acceptance testing and Jaggaer One deployment. Required to manage multiple projects simultaneously. Ensure an effective implementation and roll-out that maximizes value from the Jaggaer One platform. In addition, work to identify opportunities for continuous improvement within the client delivery organization.

Focus mainly on Zephyr OnDEMAND (ZOD), Zephyr Reporting Service Bureau (ZRSB) and internal/external training. Responsible for assisting with product demos, training and support. Maintain and support all current ZOD sites and clients. Assist sales/account managers in identify potential ZOD clients and ZRSB projects. Build and maintain a majority of ZRSB projects. Assist sales/account managers with pricing quotes and questions. Work closely with development on gathering clients enhancements, while also offering constructive input into new versions of software.

Provide support to clients/prospects surrounding basic and advanced usage of software products. Service Client Consulting team by hosting online product training's via Cisco WebEx. Educate clients/prospects on investment management concepts and statistics. Test pre-release versions of software (Alphas/Betas) and provide feedback to development team. Identify up-sell opportunities to sales team. Train internal staff on new/modified features of software products with each release, as well as know issues for product features and how to work around them.