Jennifer Newsome
Franklin Electric
Portland, Oregon Metropolitan Area
In My Own Words
I love creating and building strategies and I get excited when I see all the various puzzle pieces finally come together. Complications, challenges and even blank slates mean you have a chance to come up with a well thought-out solution or build something amazing.
Optimistic. Check.
Works well under pressure. Check.
Level headed. Check.
Strategic thinker. Check.
Do-er. Check.
I also happen think that there are some amazing people out there. I have experience in building, teaching and encouraging successful teams.
So what exactly is in my bag of tricks?
⦁ Business strategy and direction
⦁ Cross-functional team building
⦁ Sales planning , line reviews
⦁ Key account and partner strategies
⦁ Project management
⦁ Event management
⦁ Forecasting and allocation
⦁ Corporate presentations
Want something accomplished? Just ask. I'll be here for you.
Work Experience
Business Unit Inside Sales Manager - Fleet and Aftermarket
Franklin Electric2022 – Present
Responsible for overseeing the Inside Sales teams for our Fleet and newly established Aftermarket business units. Ensuring customer satisfaction, creating programs and maintaining a healthy profitable business.
- Budgetary goals/ responsibilities of 150M+ - Maintain product margins - Manage customer and team projects - Focused heavily on interdepartmental collaboration to ensure best user experience and corporate efficiency.
Business Unit Manager - Aftermarket
Franklin Electric2022 – 2022
Promoted to start up our new Aftermarket Business Unit under Franklin’s Industrial & Engineered Systems.
Managed to grow our Aftermarket sales in 1 yr 41% and on track to doubling the business by yr 2.
- Responsible for P&L, budgetary goals and maintaining healthy margins - Implementation of new warehouse. - Established Product line and pricing policies - Established Forecast and inventory build out - Defined Team assignments and roles needed for business - Implemented EDI ordering for our business - Updated marketing documents, website platforms and user login interfaces - Improved on-time shipment rate to promise date by 10% and decreased average order lead time by 57%
Customer Relations Manager - US/Canada Water Systems , Pioneer Pump
Franklin Electric2019 – 2022
Promoted to lead US/Canada Inside Sales teams for the Pioneer division.
- Build and maintain profitable relationships with key customers. - Oversee the relationship with customers handled by the internal sales team. - Resolve customer issues quickly and efficiently if escalated - Work cross functionally within the organization to plan strategically for company growth and project management. - Strong focus on build plans, sales planning and forecasting.
Account Management Specialist - Inside Sales - Pioneer Pump
Franklin Electric2019 – 2019
- Actively engage with customers in assigned territory to meet their project needs. - Work with outside sales team to ensure customer satisfaction and realize budgetary goals. - Work with internal departments and planners on deliverables and product specifications for timely delivery of orders built to customer's spec.
Sales Manager
Leatherman Tool Group2016 – 2018
Key Account Experience: Amazon ▪ Canadian Tire ▪ Home Depot. ▪ Lowe's ▪ Ace ▪ TrueValue ▪ Do It Best ▪ Menard's ▪ Wal-Mart ▪ NetRush ▪ Gander Mountain ▪ West Marine ▪ Academy Sports ▪ Mid-States Group
- Identify account needs through constant interaction/feedback with owned accounts and provide input.
- Deepen relationships with buyers and associates to capture all available in-store opportunities.
- Work with Sales Directors to identify best business practices while leveraging store assortments and marketing efforts.
- Execute and monitor overall strategies and performance of all key accounts - account sophistication, vendor agreements, inventory levels, sell through data, sales performance, and budget goal
- Contribute to the development and implementation of strategies through key accounts within assigned region.
- Build positive business relationships and develop promotional events and marketing strategies to increase sales.
- Train, motivate and work alongside Independent Manufacturing Representatives in the assigned region to ensure sales goals are consistently met or exceeded.
Tradeshow Experience: SHOT ▪ Outdoor Retailer ▪ NBS ▪ Worldwide ▪ Sports Inc ▪ PPAI ▪ Mid-States
Sales Manager
Kai USA Ltd. - Kershaw Knives, Zero Tolerance Knives, Shun Cutlery, and Kai Housewares2012 – 2015
Promoted to lead team of outside sales representatives and manage key accounts.
Key Account Experience: AAFES ▪ Amazon ▪ Academy ▪ Bass Pro Shops ▪ Big 5 ▪ Cabela’s ▪ Kroger ▪ Midway USA ▪ NBS ▪ REI ▪ Snap-on ▪ Sports Inc. ▪ Sportsman’s Warehouse ▪ Wholesale Sports ▪ Woot.com ▪ Worldwide
- Measured, tracked and analyzed assigned accounts' business, adjusting strategies as needed to meet goals.
- Managed all aspects of Sales and Marketing for the assigned national accounts.
- Implemented account plans and exceeded customer expectations by providing account strategies, sales forecasts, pricing, and competitive directions.
- Utilized internal reporting tools and collaborated with internal team members, including customer service, accounting, production and logistics departments to provide a high-level operational support, ensuring customer satisfaction.
- Coordinated all manufacturers’ representatives in territory and monitored reps' performance on a monthly basis. Also provided ongoing sales training and support to external sales representatives, including policies, processes, and new or existing products.
- Assisted in developing pricing strategies using sound business judgment.
- Traveled to accounts, industry trade shows and reps, as needed.
Tradeshow Experience: SHOT ▪ Outdoor Retailer ▪ NRA ▪ I-CAST ▪ NBS ▪ Worldwide ▪ Sports Inc ▪ Snap-On
Customer Service Manager
Kai USA Ltd. - Kershaw Knives, Zero Tolerance Knives, Shun Cutlery, and Kai Housewares2011 – 2012
- Promoted to lead a team of internal CSRs responsible for order processing and consumer relations.
- Resolved customer escalations and mentored the CSR team to provide exemplary customer service skills. - Ensured the team met applicable operational goals, objectives, and customer service targets, including timely processing of orders, retailer and consumer requests.
- Managed staff to include hiring, training, evaluations, compensation, scheduling and discipline. Developed operating policies and procedures to deliver a culture of efficiency and consistency Implemented operational changes by developing, analyzing and creating a variety of reports to improve workflow, call quality, and accuracy of customer data.
- Assisted sales management team by providing reporting, sales analyses, forecast data and expense reporting.
Customer Service Representative
Kai USA Ltd. - Kershaw Knives, Zero Tolerance Knives, Shun Cutlery, and Kai Housewares2006 – 2011
- Resolved customer requests and challenges in a prompt, courteous and professional manner. - Provided timely customer follow-up including order status, shipment information and account data as requested and then followed up with internal departments to ensure on-time order processing and shipments for Key accounts.
- Demonstrated a solid commitment to all aspects of product safety and product knowledge.
- Received and processed calls within company’s expectations and guidelines and identified opportunities to solicit sale of new or additional products.
