Jena Thompson
Director of Operations
Solana Beach | United States
Skills
No information
Interests
Travel
Outdoors
In my own words
— JenaDirector of Operations for San Diego's top selling luxury residential real estate firm with over a decade of management experience and proven ability to mentor and motivate high performing teams.
Managing the business operations and client transactions for the #1 producing agent and #1 ranked team in San Diego by the Wall Street Journal.
Lover of Life, Travel, and Under the Sea!
Trajectory
Jan 2017 — Now
Director of Operations · Barry Estates
• Design and execute marketing plans, assist in corporate print and digital advertising campaigns to increase sales and grow client database; producing over $300M in annual sales.
• Create and manage new compliance program including overseeing all steps of documentation execution and retention of all listings and closings; keep team members informed with C.A.R. legal requirements and updates.
• Responsible for all financial systems including ensuring the collection of commissions, maintain the budget, review financial reports and bill pay.
• Develop new risk management processes and oversee the risk management plan; attend training and developing courses and provide monthly and annual reviews and problem-solving solutions.
• Create and maintain operation manual and other resources documenting systems, procedures, and standards including employee handbook and job descriptions.
Jan 2008 — Jan 2017
Administrative Manager · Barry Estates
• Manage the escrow transaction process while prioritizing critical deadlines for a seamless and efficient client transaction experience.
• Train and guide team members on real estate contracts, disclosures and escrow transaction processes.
• Oversee office personnel including training, hiring and firing, annual performance reviews, and payroll management.
• Organize and execute events to establish and maintain long lasting relationships with clients and team members.
• Manage day-to-day operations and anticipate needs of clients and team members in a high-volume office environment and provide support at all levels.
• Maintain corporate databases and records; assist in tax preparation.
• Develop, enforce, and implement policies and professional practices in a positive and productive manner.
Jun 2005 — Jan 2008
Administrative Assistant/Receptionist · Barry Estates
• Produced brochures, marketing materials, and reports to prepare team members for showings, meetings, and presentations.
• Engaged and communicated with clients through multiple platform channels; scheduled appointments for showings, inspections, and appraisals.
• Performed general office administrative duties, maintained office supplies inventory, coordinated with vendors.
• Performed any other duties and responsibilities necessary to maintain client service levels, ensure the needs of all team members are consistently met, and to keep the business operating according to concierge standards.
May 2002 — May 2005
Wakeboard Instructor/Camp Counselor · Mission Bay Aquatic Center
• Coached technique and supervised safety of youth in a watersports environment.
• Assisted in aquatic activities of wakeboarding, surfing, kayaking, sailing, and windsurfing.
Sep 2002 — Dec 2003
Ocean Steward (Volunteer) · San Diego Oceans Foundation
• Promote ocean stewardship by participating in community-supported projects that enhance the ocean habitat and encourage sustainable use of the oceans resources.
Activity
Education history
Deakin University
Study Abroad | 2004 - 2004
San Diego State University
BS, Business Marketing | 2001 - 2005
