Jeanette LaNasa
Assistant Manager, Customer Service, Merchandiser
Oceanside | United States
Skills
No information
Interests
Makeup
Music
Photography
Promoting
Industries
Lifestyle
Moto & Powersports
Skate
In my own words
— Jeanette<p><span style="color: rgb(2, 3, 3);">Over the past decade, I've built solid experience in customer service and team leadership.
I'm self-motivated, able to handle multiple priorities, and always open to learning new things. I enjoy helping customers and working with others to achieve team goals. I'm bilingual in English and Spanish, which helps me connect with a wider range of customers and coworkers. I'm now looking for a full-time role where I can grow, contribute, and make a positive impact.</span></p><p><br></p>
Trajectory
Jan 2024 — Now
Jr Marketing Manager · Skout's Honor
Jul 2014 — Sep 2023
Diamon Grader · GIA
-Responsible for performing preliminary diamond grading process on natural diamonds submitted to the laboratory for diamond grading services.
-Assigned clarity, polish and symmetry grades according to the procedures in accordance with GIA International Diamond Grading System.
-Followed laboratory's grading methodology and procedures for locating, identifying and documenting clarity characteristics, treatments, and other features present in the diamond.
-Used basic computer skills and worked with a microscope in team environment.
-Assisted in creating the official events committee and coordinated
events/activities.
Sep 2012 — Jul 2014
Assistant (Booster) · Review Boost
-Online reputation company I assisted in providing quality work for 200+clients.
-Made sure review sites we provided were created and up to date (Ex Google+ Local, Superpages, CitySearch, YahooLocal, WebLocal.ca, Brownbook).
-Maintained organization with client's reviews/testimonials by creating files & adding reviews into our document (reviewdoc) entering positive testimonials into document "as is."
-Promoted positive reviews on client's review sites & organized them into sitehoover.
-Worked on ord (online reputation defense).
Jun 2010 — Jul 2012
Assistant Manager · VANS
-Managed team of 10+ sales associates.
-Partnered with Store Manager and other assistants to produce high audit scores and as well as store goals.
-Trained, coached and mentored staff to ensure smooth transitions within the store.
-Maintained store standards and trained employees on company standards.
-Gave and directed tasks such as markdowns, transfers, and visual floorsets.
-Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
-Helped with planning schedules and delegating assignments to meet coverage and service demands.
-Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
-Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
-Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
