Jeanette LaNasa

Assistant Manager, Customer Service, Merchandiser · Skout's Honor

Oceanside, CA

In My Own Words

Over the past decade, I've built solid experience in customer service and team leadership. I'm self-motivated, able to handle multiple priorities, and always open to learning new things. I enjoy helping customers and working with others to achieve team goals. I'm bilingual in English and Spanish, which helps me connect with a wider range of customers and coworkers. I'm now looking for a full-time role where I can grow, contribute, and make a positive impact.

Work Experience

Jr Marketing Manager

Skout's Honor

2024 – Present

Diamon Grader

GIA

2014 – 2023

-Responsible for performing preliminary diamond grading process on natural diamonds submitted to the laboratory for diamond grading services. -Assigned clarity, polish and symmetry grades according to the procedures in accordance with GIA International Diamond Grading System. -Followed laboratory's grading methodology and procedures for locating, identifying and documenting clarity characteristics, treatments, and other features present in the diamond. -Used basic computer skills and worked with a microscope in team environment. -Assisted in creating the official events committee and coordinated events/activities.

Assistant (Booster)

Review Boost

2012 – 2014

-Online reputation company I assisted in providing quality work for 200+clients. -Made sure review sites we provided were created and up to date (Ex Google+ Local, Superpages, CitySearch, YahooLocal, WebLocal.ca, Brownbook). -Maintained organization with client's reviews/testimonials by creating files & adding reviews into our document (reviewdoc) entering positive testimonials into document "as is." -Promoted positive reviews on client's review sites & organized them into sitehoover. -Worked on ord (online reputation defense).

Assistant Manager

VANS

2010 – 2012

-Managed team of 10+ sales associates. -Partnered with Store Manager and other assistants to produce high audit scores and as well as store goals. -Trained, coached and mentored staff to ensure smooth transitions within the store. -Maintained store standards and trained employees on company standards. -Gave and directed tasks such as markdowns, transfers, and visual floorsets. -Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. -Helped with planning schedules and delegating assignments to meet coverage and service demands. -Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. -Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs. -Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.