Jameson A Giamo

GORHAM | United States

Skills

No information

Interests

backpacking

Encouraging others to pursue their passions

Industries

Fishing

Lifestyle

Outdoor

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In my own words

— Jameson

I work for Newport Vessels, where I provide world-class customer service.

I work daily in a start-up environment focused on the customer experience, increasing our efficiencies through Zend Desk macros, articles, and team processes.

Each day I strive to find something to improve our business. For example, I enjoy sending out email blasts with our VP of sales and helping our IT manager identify areas to improve our website.

I enjoy selling customers' products to fit their needs, providing additional technical resources, and troubleshooting as head of the warranty department.

A highlight of my day would be a customer telling me they got to spend more time with their family outdoors because of one of our products!

Every day my goal is to better myself and our team. When those around me succeed, we all succeed!

I bring passion, drive, and the pursuit of excellence with a fun, encouraging attitude.

Trajectory

Jun 2020 — Nov 2022

Customer Service Agent · Newport Vessels

Dealer Sales: Generated leads, made cold calls, and sold to new dealers through email campaigns. Serviced existing dealers through monthly calls. With the VP of Sales, executed a discount on motors yielding $100,000 in sales. Community Manager: Worked with existing ambassadors to receive digital content. Sought out new ambassadors through in-depth research. Wrote new contracts, met with new ambassadors and negotiated terms. Customer Service: Resolved 15,000+ tickets in Zendesk with excellent customer service, wrote 78 articles for our new Zendesk Support Page, and built 26 macros. Diagnosed 680+ warranty claims as head of the warranty department. Grew our Google Maps Listing from 3 stars with 2 reviews to 4.9 stars with 73 reviews.

Aug 2019 — May 2020

Resident Assistant · Eastern Nazarene College

- Opened and closed the store by handling cash deposits and alarming the store. - Worked with the store manager on sales sets, displays, and managing product inventory. - Provided excellent customer service while managing high-need customers with tact and care. - Built rapport with customers and coworkers.

Feb 2018 — Sep 2019

Inside Sales Rep · J and J Materials Corp

- Generated $1,300,000 in sales in 18 months - Developed productive service-oriented relationships with homeowners and contractors - Educated customers during the sales process to meet the desired outcomes - Updated Google Maps with 80+ photos that effectively displayed our showroom and product line creating over 113,000 views as of December, 2021.

Aug 2015 — May 2017

Resident Assistant · Eastern Nazarene College

- Helped students with their academic, social, spiritual, and professional development. - Planned, coordinated, and executed creative and engaging events to build community. - Supported students through difficult situations, resolved conflicts and managed crises.