James Moran
Renewal Account Manager · Acronis SCS
Imperial Beach, CA
In My Own Words
Customer Support Expert with a demonstrated history of working with a variety of fields. Skilled in communication, problem solving and adding value to the customer experience.
Work Experience
VMware Renewal Account Manager
Carahsoft2017 – 2019
Remote Federal Renewal Account Manager for VMware. Territories include the USAF and Federal System Integrator (Raytheon, General Dynamics, BAE, Harris, Mitre, etc). Work with VMware inside sales representatives on the entire renewal process cycle (Nurture, renewal quote, adjustments, upsell, closing and confirmations. Work with Re-sellers on the entire renewal process cycle.
Owner and CrossFit Level 1 Trainer
The Foundry Athletics and Nutrition2014 – 2017
Imperial Beach The Foundry Athletics and Nutrition offers the first TrailerFit gym on the West Coast bringing mobile fitness virtually anywhere Strategically aligning with private and public sectors, we have activated empty lots, parks, trails and beaches with this new style of outdoor training Garnered media coverage in the San Diego Union-Tribune, the CW, CBS, KUSI and other media outlets throughout San Diego
Owner & Operator
Revive Pool Services2012 – 2014
Greater Phoenix Area Utilized online and grassroots marketing, with a strong focus on customer service and referrals, to grow business from zero to a full-time schedule of clients within the first 12-months Managed all aspects of the business (service, billing, advertising, operations and daily communication with clients) Worked with subcontractors to ensure that customers' needs were being met outside of regular pool service and maintenance (building projects, large repairs, etc.) Partnered with and acted as subcontractor for successful pool businesses for mutual growth and increased revenue 2014 Angie's List Super Service Award recipient, given to top 5% of companies with consistent A-ratings Sold business at premier Phoenix market rate, streamlined the process for customers by providing a 30-day training and transition period and a 90-day guarantee for all accounts
Director
Boys & Girls Clubs of Greater Scottsdale2006 – 2012
July 2008 - May 2012 (3 years 11 months) Recruited, interviewed, hired, trained and managed numerous full and part- time staff and volunteers Responsible for the safety, education, and well-being of up to 500 children at any given time Spokesperson for TV, radio and print media opportunities, tours, fundraising activities, job fairs, recruiting events and special events Received national honors from Boys & Girls Clubs of America as a Youth Development and Management Professional Created partnerships and marketing opportunities with schools, recreation programs, businesses and community groups Secured sponsorships and ongoing partnerships for the organization with companies such as Go Daddy, University of Phoenix, Coca Cola (Fuze, Vitamin Water, Aquafina), Toyota, Annexus Group, Arizona Republic and Waste Management Identified parents and community members for involvement in fundraising, board membership and organizational growth Increased parent satisfaction scores by creating a Parent Council to modify programming and events. Worked closely with the Grants Manager to ensure that proper standards/goals were being met for a variety of programs that brought money/assistance to the organization Coordinated opportunities for club members to get involved in community events Conducted performance reviews for full-time staff to ensure goals were met and employees had an opportunity to share their successes and concerns Generated reports and regularly communicated with the Director of HR over custody issues, parental concerns and employee related issues Created intelligences to track program success and individual club member progress Utilized contractors and community service organizations to ensure that club facilities were pristine, oftentimes getting goods and services donated to compensate for the low operational budget Led a team of mentors for a national pilot program "Be Great, " ensuring that at- risk youth graduated from high school
Youth Development Supervisor
Boys & Girls Clubs of Greater Scottsdale2006 – 2008
Thunderbirds Branch Created opportunities with schools and recreation programs to increase opportunities for members and to strengthen community relationships Coordinated and planned programing for after school and summer programming (daily activities, field trips, meetings, family events, and monthly/ quarterly special events) Lead, mentored, fundraised and traveled to state/regional/national conferences with teen members Planned and facilitated social events and fundraisers while creating community partnerships Worked hands on with club members on a daily basis to ensure individual progress and success Served on planning committees for holiday parties, annual dinners, state-wide teen events and organizational trainings Worked with families on discipline plans for misbehavior and provided daily feedback on member progress
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