Jack Brighenti
Customer Service Representative
Los Angeles | United States
Skills
No information
Interests
Fashion
Fine art
Streetwear
Electronic music production
Web3 technology
Nft market
In my own words
— JackCreative self-starter and client-focused leader with a background in hospitality, customer service, music production, and business ownership.
Excel at motivating teams, building strong client relationships, and creating memorable customer experiences that drive satisfaction and retention. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as experience delivering high-level, one-on-one customer service in both digital and in-person settings. Significant exposure to hospitality operations, and guest satisfaction.
Passionate about the action sports industry.
Trajectory
Jun 2021 — Now
Customer Service Representative · Brand Enhance Parking & Hospitality
- Greet all customers with a smile and an upbeat attitude; answer guests'
questions about amenities and information regarding local attractions.
- Collaborate cross-functionally with all departments to promote guest
satisfaction.
- Leverage strong interpersonal and conflict-resolution skills.
- Balance multiple tasks and priorities simultaneously in dynamic, fast-paced
settings; contribute to a positive and productive workplace culture.
Jul 2020 — Jun 2023
Music Producer, Artist · GY
- Partner one-on-one with musicians to support the music production process
both creatively and technically.
- Generate relevant and engaging content on a consistent basis.
- Forge and foster strong, genuine client relationships that drive satisfaction and
trust; deliver effective solutions to customer problems in a timely manner.
- Keep up to date on trends and best practices within the music industry to
assist clients with marketing and decision-making.
Jul 2019 — Aug 2020
Customer Success Manager · Avon Plumbing & Heating
- Spearheaded innovative customer retention campaigns and utilized social media skills to support the company’s customer service efforts.
- Demonstrated exceptional problem-solving skills by managing service requests electronically and maintaining relationships with customers.
- Achieved proficiency in remote team management and consumer habits.
- Successfully facilitated weekly reports to support upper management.
May 2016 — Sep 2018
Owner & CEO · The Nautical Mile
- Oversaw operations and defined strategic direction for a retail startup involving
the sale of hats, shirts, and other accessories.
- Garnered a firsthand understanding of all company departments including
supply chain, marketing, finances, and HR.
- Mastered self-accountability and personal management skills as sole store
employee; successfully sold the company in 2018.
Activity
Education history
Icon Collective College of Music
Associate's Degree | 2020 - 2021
Providence College
Bachelor's Degree | 2016 - 2020
