Multiple Dean's List nominations by maintaining a GPA of 3.5 and above.

Skate

Snow

Bike

Golf

Dive

Creative Agencies

Fashion

Fishing

Lifestyle

Moto & Powersports

Music

Outdoor

Streetwear

Surf

Swim

Tech

Triathlon

Wake

Yoga

Health & Fitness

Other

Photography

Marketing

Customer Service

Operations Management

Operations

Senior Customer Operations Specialist

Logistics, Shipping & Operations

▪ Oversee aftermarket service support for a large portfolio containing products, such as antenna systems, satellite
simulators, and transceivers, for commercial and DoD accounts, ensuring efficient processing of Return
Material Authorizations for defective products.
▪ Maintain proactive communication with customer accounts regarding current and next-generation product
lifecycles, from new manufacturing to end-of-life support, ensuring customer satisfaction and retention.
▪ Engage with third-party vendors and domestic partners to ensure the viability and efficiency of product
support.
▪ Collaborate with cross-functional teams to allocate resources and balance inventory levels to support repair and
replenishment for customer accounts.
▪ Negotiate large contracts and purchase orders with customers, meticulously detailing scope of work and the
terms & conditions to align with Viasat’s legal group and operational standards.
▪ Generate and present detailed reports on open repairs, encompassing metrics on total units in repair, repair age,
turnaround times, and revenue earnings for each supported product line.
▪ Demonstrate critical thinking by innovating Standard Operating Procedures (SOPs) to maximize operational
efficiency and streamline processes.

▪ Used Apple’s ERP system to identify and execute urgent iPhone and Mac repairs; This includes identifying the
need of repair parts and ordering when needed.
▪ Effectively supported customers seeking help with their Apple electronic devices; This includes troubleshooting,
diagnosing, and repairing the devices, while also providing the customer with the best experience.
▪ Was responsible for the training and development of employees within the support department of my Apple
location.
▪ Facilitated team meetings on a regular basis to discuss process improvement opportunities and daily updates.

Genius

▪ Supported the store manager in overseeing daily operations, ensuring excellent customer service, and managing
staff to achieve sales goals.

Manager

Find out detailed information about Izzy Diaz, Senior Customer Operations Specialist in San Diego County, California

Izzy Diaz: Senior Customer Operations Specialist in San Diego County, California