iliana castellano
Store & Community Manager
Truckee | United States
Skills
No information
Interests
Friends and family
Live music
My dog!
In my own words
— iliana<p>My background entails of 10+ years of retail experience and a Bachelor's Degree in Merchandising and Buying Operations.
My areas of expertise are focused on Inventory Control, Visual Merchandising, Sales Management and Customer Service.<br /></p>
Trajectory
Nov 2020 — Now
Store & Community Manager · Lole
Lead the highest volume store for Lole in the United States.
Manage luxury apparel store in ski resort destination.
Actively analyze and adapt all store operations with seasonal
increases/ decreases in tra c.
Recruit sta and train on store procedures and company policies.
Organize in-store weekly events with resort community.
Nov 2019 — Nov 2020
Retail Supervisor · Lole
Performed opening and closing store procedures.
Delivered essential customer service and product knowledge.
Replenished sales oor and process shipments as needed.
Nov 2016 — Feb 2017
Public Relation and Brand Communications Intern · Eddie Borgo
o Assisted in studio outgoing deliveries, training interns, and assisting other departments
o Fulfilled press merchandise requests for digital, print, and celebrity dressings
o Circulated press releases featured in editorials, magazine covers, and red carpet events
o Analyzed inventory through database tracking systems
Nov 2010 — May 2017
Inventory and Visual Merchandiser · Burton Snowboards
VISUAL MERCHANDISING
o Increased exposure of interior displays by seasonal changes, business needs, and trends
o Strategized with management top visual techniques to rise sales
o Controlled window installments and in-store displays
o Accountable for all social media reports
INVENTORY LEAD
o Monitored inventory levels
o Delivered merchandise reviews daily
o Responsible for shipping and receiving
o Trained management and new hire on inventory control methods
o Handled order requests for customer replacements, store warranties and supplies
CUSTOMER SERVICE
o Operated a Point of Sale cash system, processed payments, refunds, exchanges, and gift cards
o Helped increase store sales goals on a monthly, quarterly, and yearly basis
o Upheld strong product knowledge, customer and market dynamic
o Completed proficient telephone and email etiquette rapports with management
Activity
Education history
International Academy of Design and Technology
Bachelor's | 2014 - 2017
