Hillary Wiebe
Corporate Sales Specialist · Sanuk, Downtown Disney (Smile Retail, Inc.)
Irvine, CA
In My Own Words
Passionate, engaging and attentive customer service and retail management professional with a commitment to partnership development and providing quality service.
Work Experience
General Manager / Buyer
Sanuk, Downtown Disney (Smile Retail, Inc.)2016 – Present
*Forecast store’s annual revenue targets of approximately $2.5M; conduct monthly sales performance analytics by style and color; present growth goals for year over year sales. *Inventory plan, buy, and merchandise for Sanuk Footwear and Stance Socks with average monthly budget of $100K. *Place pre-book orders in WinRetail/Retail Pro systems for upcoming season as well as bi-weekly, at-once orders for additional inventory. *Process bi-monthly payroll through ADP and calculate bonus for team of 15-20 sales associates. *Uphold the “Disney” standard of customer service excellence for myself and team of 15-20 sales associates; provide on-going coaching in customer service and selling for staff.
Operations Manager
Smile Retail, Inc. & What The Heck, Inc.2016 – 2016
*Provided recommendations regarding streamlining of the Human Resource processes for the Sanuk Retail Store and two Haagen-Dazs Ice Cream Shops. *Developed and implemented marketing and advertising roadmaps, identifying local publications, which align with the companies target buyer. Created and social media strategies and content. *Created seasonal marketing mock-ups for digital ads and social media campaigns to drive awareness of new products and merchandise.
Store Manager / Buyer
Island Sole (Smile Retail, Inc.)2013 – 2016
*Forecasted and regularly tracked store’s annual revenue targets of approximately $1M; forecasted and tracked store’s growth target for year over year sales. *Conducted monthly sales performance analysis by brands and style of 10+ footwear and lifestyle brands. *Inventory planned, bought and merchandised 10+ footwear and active lifestyle brands using an average monthly budget of $50K. *Place pre-book orders in WinRetail system for upcoming season. *Built trust-based relationships with brand partners and worked collaboratively to attain mutual profitability for our store and the partner’s brand. *Managed daily operations of footwear store and team of 10-20; provided coaching in customer service excellence.
Store Manager / Buyer
Sanuk, Downtown Disney (Smile Retail, Inc.)2012 – 2013
*Manage daily operations of highest volume and revenue grossing Sanuk store in the United States. *Forecasted and regularly tracked store’s annual revenue targets of approximately $2.5M.
