Hannah Lane

• Delegates priorities to associates in order to maximize sales and increase customer satisfaction. • Provides a one-on-one retail personal shopping experience for clients. • Responsible for the development of associates’ skills and talents to elevate the store’s success. • Manages and monitors selling standards and expectations through effective communication and sales leadership skills. • Ensures payroll controls are being implemented to in order to support costs and maximize business activity through effective scheduling.

Training and Development: • Hired, mentored, and trained 25+ employees to deliver superb customer service year round. ? • Conducted orientations to train and develop new hires. Operations: • Maintained consistently high loss prevention audit scores through efficient leadership capabilities. • Audited employee files regularly to keep them in compliance with company standards. Key Accomplishments: • Involved in the opening process and visual set up of the flagship location. • Helped with the training and development of an entire new staff prior to the flagship opening. • Produced year to date increases in sales (+15%), average dollar sale (+9%), units per transaction (+2%), and conversion (+3%). • Generated positive sales efficiency by being awarded top comp store in the company in 2015.