Guna Leikind
Sales & Marketing Specialist · Coldwell Banker
Santa Cruz, CA
Work Experience
Sales & Marketing Specialist
Coldwell Banker2021 – Present
- Coordinate the onboarding support of incoming sales agents ensuring their understanding of company systems. - Coordinate transactions for agents to ensure smooth sales. - Utilize Adobe Creative Suite to produce marketing materials. - Execute administrative duties for fluid o ce operations.
Hotel Supervisor
Capitola Hotel2020 – 2021
- Assess guest complaints and take the correct actions to improve satisfactions while maintaining hotel standards. - Improve work flow by implementing procedures and troubleshooting documents to ensure employees have the proper tools. - Ongoing management of multiple databases and updating social media platforms including Instagram, Facebook, and review websites. - Examine the weekly needs of the hotel and schedule employees accordingly
Sales Representative
Trick or Treat Studios2018 – 2020
- Build relationships with existing and prospective clients. - Inventory management on both ecommerce and wholesale platforms. - Planned and produced marketing materials for new products. - Ensured team members are following customer service protocols. - Coached team members on conflict resolution and de-escalation techniques. - Researched and presented new software to improve customer satisfaction regarding MAP. - Trade Show planning and execution.
Lead Reservations Agent
Dream Inn2017 – 2018
- Trained and coached incoming agents to exceed service standards. - Increased outbound revenue by tracking lost and not booked leads and turning them into booked reservations. - Exercised clear communication between departments. - Recognized by the department for maintaining top outbound revenue.
Admin. Supervisor
Agreatplacetostay.net2007 – 2012
- Onboarded new property owners to showcase their home as a vacation rental - Directed and managed daily activities for administrative support to the executive. - Photographed and modeled homes for website and marketing materials - Secured reservations and acted as concierge to in house guests.