Gary Larson

Promote and deliver a five-star customer experience through phone, email and chat. Warranty review and submissions. Return review and submissions. Fraud investigation and submissions. Troubleshoot and triage customer and coworker issues. Content creation. Escalated customer service tickets. Customer support and sales interactions. Training

(Contract Work) Connect with customers via phone, email, and online chat to aid them with their purchases. Coordinate with customers, other customer service reps, manager, store personnel and shop mechanics. Answer technical questions and help guide customers to a more educated decision.

Use Itinio Reservation Software to assist customers, collect fees, and conduct compliance. Interpret the historical significance of Fort Verde and its artifacts for visitors. Lead seasonal employees, volunteer's community service work crews in various park projects. Keep up to date with all Arizona Parks and Trails required training. Maintain park grounds and historic buildings. Dress in period clothing to aid in historical interpretation. Perform monthly vehicle inspections. Event marketing.

Bicycle repairs on customers bikes. Maintain and repair rental bike fleet. Schedule bicycle rentals and help set bikes up for customers. Customer service, including, retail sales and trail advice.

Oversee all shop operations including repair work, custom bike builds, job prioritization, service part order, helping customers and bike fit adjustments and modifications. This is a shop that specializes in higher end road and TT bikes equipped with high end components.

Sales associate, assist customers with all aspects of peaked sports including ski boot fitting, outdoor gear rentals, bicycle selections, alpine ski, telemark ski, cross country ski and snowboard selections. Bicycle mechanic, general bike tunes and more specific repairs. Ski technician, ski tunes, repairs and mounting ski bindings. Shopatron representative established and facilitate all Shopatron transactions between Peaked Sports and online customers. Receiving, checking in and pricing merchandise for sales.

Phlebotomist, responsible for drawing patient blood, obtaining throat cultures, administering and reading TB tests, performing urine drug screens both DOT and non-DOT, processing all patient samples including reference labs and ordering lab tests. Microbiology technician, perform gram stains, set up culture plates for aerobic and anaerobic identification tests. Logistics coordinator, inventory control for in house phlebotomy supplies. Safety officer, responsible for general lab safety, sit on hospital wide safety board. Assisting doctors and clinics with patient information

Diagnosed neurological dysfunctions associated with autoimmune diseases by means of ELISA and enzyme testing for a clinical facility. Assisted in technology transfer from the research and development department to operations. Calculated, analyzed and reviewed quantitative data for patient resulting. Trained new technologist in ELISA assays. Trouble shooting to prevent assay failures. Responsible for the validation of new reagents, assays, and equipment. Recorded results for all assays performed for quality control purposes. Wrote, proofread, and edited laboratory protocols. Prepared reagents for immunological tests. Ordered and located secondary vendors for all esoteric items. Performed preventative maintenance on UV/VIS spectrophotometer, luminometer, Tecan robot, fluorometer, and tissue homogenizer. Solved space and storage issues by rearranging and organizing storage areas for easy accessibility and practicality.

Responsible for the preparation of reagents and materials for the genetics, cell biology, botany, microbiology, tissue culture, and molecular biology laboratory classes. Maintained and accounted for all laboratory equipment. Assisted professors in the preparation and running of laboratory classes. Autoclaved waste material for disposal. Maintained greenhouse flora