In my own words
— EmilyExperienced management executive with 8 years of successful advancement in apparel operations.
Demonstrated expertise in leading and optimizing top- performing teams across various disciplines, emphasizing quality and efficiency. Exceptional problem-solving abilities, leveraging creativity and innovation to navigate intricate challenges related to personnel, workflows, and cost evaluation. Strong communication skills, meticulous attention to detail, and extensive proficiency in OMS and WMS systems, as well as vendor and partner relations.
Trajectory
Nov 2020 — Now
Ecommerce Operations Manager, AMS region · Boardriders Inc
As an Ecommerce Operations Manager for the AMS region I am responsible for managing and overseeing a diverse portfolio of active sportswear brands which operate on cross-functional platforms and initiatives. My main primary goal is to ensure the day-to-day operational management across all ecommerce processes; systematically and physically while collaborating with ecommerce IT, customer experience, product, merchandising, CRM, inventory control and multiple 3PL warehouse teams on a daily basis. I am proficient in OMS and WMS platforms.
Skills:
Logistics Management
Leadership
Organization Skills
Root Cause Analysis
Employee Relations
Microsoft Office
Enterprise Resource Planning (ERP)
Microsoft Excel
Strong problem-solving skills
Familiarity with leading ecommerce platforms
Troubleshooting
Skilled Multi-tasker
Cost-Benefit Analysis
Jul 2016 — Nov 2020
Ecommerce Customer Service and Operations Manager · Brochu Walker
As an employee with a dual title I wore many hats and collaborated with all departments. Two of my main strengths are time management and multi-tasking. Below are some examples of my main job duties:
• Managed a portfolio of 50+ long-term wholesale accounts. Met weekly with
East and West coast sales reps to analyze sales needs and identify new business opportunities.
• Accountable for overseeing and enhancing the customer service and overall experience for e-commerce operations.
• Implemented a structured approach to oversee and coordinate physical warehouse operations on a day-to-day basis.
• Coordinated with vendors and logistic teams to ensure overseas goods delivered on time.
• Oversaw and maintained precise inventory levels through regular cycle
counts and managed end-of-year inventory count.
Activity
Education history
California State University Long Beach
Bachelor of Ars | 2005 - 2008
