Emily Dureault
Ecommerce Operations Manager, AMS region · Boardriders Inc
Long Beach, CAIn My Own Words
Experienced management executive with 8 years of successful advancement in apparel operations. Demonstrated expertise in leading and optimizing top- performing teams across various disciplines, emphasizing quality and efficiency. Exceptional problem-solving abilities, leveraging creativity and innovation to navigate intricate challenges related to personnel, workflows, and cost evaluation. Strong communication skills, meticulous attention to detail, and extensive proficiency in OMS and WMS systems, as well as vendor and partner relations.
Work Experience
Ecommerce Operations Manager, AMS region
Boardriders Inc2020 – Present
As an Ecommerce Operations Manager for the AMS region I am responsible for managing and overseeing a diverse portfolio of active sportswear brands which operate on cross-functional platforms and initiatives. My main primary goal is to ensure the day-to-day operational management across all ecommerce processes; systematically and physically while collaborating with ecommerce IT, customer experience, product, merchandising, CRM, inventory control and multiple 3PL warehouse teams on a daily basis. I am proficient in OMS and WMS platforms. Skills: Logistics Management Leadership Organization Skills Root Cause Analysis Employee Relations Microsoft Office Enterprise Resource Planning (ERP) Microsoft Excel Strong problem-solving skills Familiarity with leading ecommerce platforms Troubleshooting Skilled Multi-tasker Cost-Benefit Analysis
Ecommerce Customer Service and Operations Manager
Brochu Walker2016 – 2020
As an employee with a dual title I wore many hats and collaborated with all departments. Two of my main strengths are time management and multi-tasking. Below are some examples of my main job duties: • Managed a portfolio of 50+ long-term wholesale accounts. Met weekly with East and West coast sales reps to analyze sales needs and identify new business opportunities. • Accountable for overseeing and enhancing the customer service and overall experience for e-commerce operations. • Implemented a structured approach to oversee and coordinate physical warehouse operations on a day-to-day basis. • Coordinated with vendors and logistic teams to ensure overseas goods delivered on time. • Oversaw and maintained precise inventory levels through regular cycle counts and managed end-of-year inventory count.
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