Elvis Ochoa

-Act as the primary point of contact for client escalations on an Enterprise book of business with net sales of $32.5M (CY2019). -Provide internal operational oversight into client Key Performance Indicators (KPIs), as well as coordinate resources to ensure we meet and exceed expectations. -Manage client run rate inventory and coordinate with the sales team and client to assure risk mitigation around aging inventory. -Maintain Zones online purchasing portal and standard items ordered by each account.

-Managed the overall account relationship including customer retention, customer satisfaction, and revenue growth within the international client base, Enterprise and Local, with a focus on the LATAM (Latin American) region. -Accounted for developing and executing account contracts for a book of business, while ensuring they met their brand strategy. -Analyzed operational inefficiencies in relation to customer objectives to increase margin growth within the account base. -Spearheaded special projects and ensured that each internal department had a clear understanding of their role, client deliverables, and timeframes. -Maintained CRM (Customer Relationship Management) account information including account history, key contacts, contract status, and growth opportunity. -Collaborated with Billing and Collection teams to manage accounts receivable balances.

-Facilitated all interactions with the vendor base, including: identifying and signing up new vendors, creating items in the catalog, negotiating terms, managing promotional activities, resolving operational issues, and identifying competition and external trends for the Tools & Garden category.

-Coordinated HVAC (Heating, Ventilation, and Air Conditioning) and refrigeration service (service requests, approved repairs, preventive maintenance) with technicians and project managers while meeting the customer's standards. -Diligently billed completed service work while maintaining profitability. -Successfully rolled out a new mid-to-large sized National Accounts customer.

-Reengineered numerous business processes to optimize utilization of resources, including Billabong's returns strategy. -Extracted and performed analysis of case management data, identifying market trends, negative on-hand inventory, daily account audits, and daily production records. -Amended retail pricing errors through markdowns and markups in AS/400. -Efficiently resolved daily inventory discrepancies. -Skillfully executed sales audits by correcting daily POS polling and sales errors for monthly sales reconciliation. -Trained and mentored new hires in the software programs of AS/400 and QlikView. -Managed Lynden manifests to ensure cost efficiency. -Launched and coordinated initial new store opening shipments. -Allocated and released product to attain balanced stock and optimal sales performance. -Created and actively maintained the basic stock models for automatic replenishment. -Facilitated the fulfillment and allocation of customer special orders.