Elizabeth Konno
E-Commerce Operations Lead · Cheungs
Long Beach, CA
In My Own Words
A driven self-starter with 17 years of experience in B2B and B2C operations, management, customer service and sales.
Work Experience
Operations Manager
Steak World2023 – 2023
Oversaw day to day operations of a 3PL that specialized in streetwear including brands such as Stray Rats and FUCT. B2B and B2C fulfillment. Created policy and training handbooks to improve efficiency. Decreased margin of error 80%. Responsible for all HR, Operations, Global Customer Service, Accounts payable and receivable.
Certified Massage Therapist
Melt Massage and Spa Inc2022 – 2023
Created treatment plans for clients to improve their health. Responsible for filling out medical forms and bookkeeping. Received all 5-star reviews.
National Retail Manager
Banks Journal2021 – 2022
Oversaw all HR and operations of 3 retail locations and warehouse. Created policy and training handbooks. Increased sales by 38%. Opened a store, expanded the warehouse, and added an international customer service agent under my direction. Received 2 promotions.
Assistant General Manager
AG Jeans2014 – 2021
Assistant manager for the Beverly Hills flagship store, as well as the Fashion Island location. Responsible for all in store operations and inventory management. Assisted in nationwide support, training and store openings.
Store Manager
Shop on Stage Inc2007 – 2012
Oversaw the busiest outlet on the West Coast. Assisted in companywide operations and store openings. Received 3 promotions.
Education
Industries
Connections
Hannah Winter
Spencer HarveyCinematographer + Editor
Miguel RangelOperation Manager 
Lisa KinseyDirector of Retail
Ian SadlerEditor/Cinematographer/Content Producer
Zrenda SmithCommunity Manager | Customer Support | Event Support | Copywriter | Data Analyst | Bridging Gaps Between Access and Opportunity in Our Communities!
