Elisabeth Kaucher

- Research and recommend new vendors for registration supplies, onsite registration floor plans and cost savings measures directly related to operating expense. - Participate in planning meetings, online registration page builds and provide quality control throughout the registration cycle. - Ensure expenses are within budget. - Provide customer service to show registrants escalated from registration vendor customer service and to internal Sales and Marketing teams in regards to registration. - Manage and monitor schedule for temporary staff. - Ensure all registration requirements are in place and that all vendors understand expectations.

- Manage warehouse logistics regarding returns using Full Circle - Own overall relationship with assigned clients increasing adoption, ensuring retention, and satisfaction - Work to identify and develop upsell opportunities - Advocate customer needs/issues cross-departmentally - Program manage account escalations - Create Customer Service manual, procedures, and guidelines for Pura Vida

- Work closely with account executives and coordinators on the Parenting and Kids team - Create media lists and distribute pitches through those media lists - Write pitches - Research competition and new potential outlets for coverage - Clip and track daily, weekly, and top coverage for PBS KIDS and PBS LearningMedia - Write summaries and calculate total coverage for large events or releases of PBS KIDS shows - Participate in internal team meetings and external client calls