Elan Castell
Bartender · Hospitality & Venue Services
Laguna Beach, CA
Work Experience
Bartender
Hospitality & Venue Services2017 – 2019
• Promoted specific brands and new products for vendors with clients • Supported artist management and ensured a well-established relationship between the artist and the venue • Discussed top selling beverages with management and recommended enhancements to the bar menu • Responsible for entire bar's inventory and performed weekly calculations for necessary orders
Assistant Bartender/Bar-back
Hakkasan Group2015 – 2017
• Ensured a strong and collaborative synergy between all separate divisions of the venue • Maintained a well-stocked venue with over 100 various spirits requiring weekly counts • Designed the layout of the bar display including all vodkas, whiskeys, rums, gins, cordials, bourbons and aperitifs • Regulated a clean and efficient environment for the bar staff and guests • Bi-weekly inventory assessment on all bar equipment/alcohol and reported to upper management
VIP Lead Bottle Service Assistant
Ten Bistro & Nightclub2013 – 2014
• Provided a professional and efficient level of customer service to all guests • Trained all new VIP assistant employees • Promoted certain brands and companies for special occasions and events • Communicated with servers and management regarding any concerns or issues throughout the night • Responsible for daily floor plan assignments for bottle service assistants • Set up bottle service room and bar with proper equipment and drinks • Ensured the setting up of a safe and secure outside entrance for ticket entry and bottle service reception • Organized and constructed the setup of the bottle service tables including the VIP area • Took reports on inventory of and submitted daily counts to Corporate
Retail & Merchandising
Mammoth Mountain Ski Resort / Quiksilver2011 – 2013
• Received the "Black Diamond" award for superior customer service • Certified Marker, Look, Tyrolia, Elan, Rossignol and Salomon expert technician • Trained as a customer sales rep for Libtech, Gnu, Roxy, Quiksilver, DC • Handled customer service situations and found solutions to purchase discrepancies • Validated total daily profits at the end of the day and handled closing duties • Overviewed the tasks of employees to ensure the success and appearance of the store • Followed up on emails and any matters that were specified by the store manager • Performed weekly stock reports and counted inventory on all items shipped in • Key holder and responsible for everything inside and/or belonging to the store • Managed scheduled breaks and lunches for employees
Assistant Store Manager
Howie's Game Shack2009 – 2011
• Trained on various tech brands such as Razor, Insignia, Microsoft, Steam (Valve Co.), CyberPower and MSI • Organized Howie's website with promotional events, weekly tournaments, and monthly contests • Promoted special events and competitions online via the official website, Facebook and additional social media outlets • Handled store ops in correlation to voicemails, email and phone queries • Set up store competitions, private functions and organized game sponsored events • Worked on technical difficulties with Microsoft and Xbox systems via remote desktop, mobile and on-site troubleshooting • Validated interim statements and financial counts of daily store totals • Controlled the operations of 300 computer systems and Xbox 360s • Responsible for staff management, team building, and employee reviews • Took reports on inventory of gaming products and company merchandise and submitted daily counts to Corporate
