Edward Cox
Customer service representative
Louisville | United States
Interests
Mountain biking
Snowboarding
Skateboarding
Motocross
F1
Moto gp
Industries
Bike
Moto & Powersports
Outdoor
Skate
Snow
Health & Fitness
Trajectory
Apr 2023 — Now
Account Executive · K5 Capital
Proactively engage with small to mid-size businesses to optimize their financial recovery
through the Employee Retention Tax Credit (ERTC) program
* Drive business growth by conducting targeted cold calls to over 500 high-quality leads provided by the company on a weekly basis.
* Streamline and facilitate the ERTC refund process by meticulously managing all required
documentation for businesses.
* Demonstrate exceptional autonomy and collaborative skills by executing processing tasks both
independently and within a dynamic corporate team.
Mar 2023 — Now
Account Executive · K5 Capital
Oct 2022 — Apr 2023
Server · Malones Restaurant
* Provide top-notch customer service by efficiently taking customer orders and ensuring timely delivery.
* Foster high levels of customer satisfaction by attentively personalizing the dining experience.
Aug 2022 — Jan 2023
Customer Sales Representative · Kentucky Farm Bureau
May 2022 — Aug 2022
Construction Assistant · Vanderhaar Construction Concrete and Excavation
* Demonstrated excellent interpersonal skills to build rapport with clients and close sales.
* Collaborate effectively with diverse teams to maintain organized job sites and meet rigorous safety
standards.
May 2019 — Dec 2022
Customer Service Representative · Kentucky Farm Bureau
May 2016 — Aug 2022
Construction Assistant · Vanderhaar Construction, Pools, and Excavating
May 2021 — Aug 2021
Default · Kentucky Farm Bureau Insurance
Streamline claims management operations by categorizing claims based on pertinent topics and claim
numbers.
* Provide professional and efficient customer support by promptly answering inbound office calls and skillfully directing them to the appropriate departments.
* Exhibit exceptional attention to detail in reviewing documents and accurately identifying and processing claims associated with each document.
RELEVANT COURSEWORK
* Business Communications
* Business Management
* Health Communication
* Sales & Marketing
* Workplace Negotiations
May 2020 — Aug 2020
Summer Intern · Default
Activity
Education history
Bluegrass Community and Technical College
Associates in Science | 2018 - 2021
University of Kentucky
Bachelors in Communication | 2021 - 2023
University of Kentucky
bachelors
