May 2014 — Now
Client Services Representative · Tickets.com/Major League Baseball Advanced Media
• Serve as the principal contact with all of Major League Baseball Advanced Media and Tickets.com (TDC) departments regarding Oakland Athletics ticketing software and box office hardware.
• Acts as liaison between all departments and Oakland Athletics to process information efficiently and effectively.
• Interfaces with product development, application analysts, operations, settlement, fulfillment, customer service and marketing teams for all home games both regular and spring training to coordinate schedules, ticket sales planning, event creation and event settlements.
• Develop a strong skill set for assessing partnership potential and implementing new partners utilizing our API’s.
• Provide input on technology enhancement and marketing efforts, including self service products and content management
• Hosts regular meetings and conference calls with TDC and Oakland Athletics departments to ensure optimal performance and results and ensures company wide strategies are adhered to.
Sep 2013 — May 2014
Client Services Representative · TicketWeb/LiveNation
• Acted as liaison between TicketWeb, promoters and venues to utilize features of T4 platform
• Coordinate demo’s and training for all clients on BETA T4 platform, provide input on marketing and sales efforts of various campaigns
• Negotiated and fulfilled complex contract agreements with a wide range of partners resulting in over 250K tickets sold online.
o Partnerships include: Harlem Globetrotters, SoundSet Music Festival, Van’s Warped Tour
• Facilitated integration of partner websites to steamline event creation across all platforms
Nov 2011 — Sep 2013
Director, Operations · San Francisco Bulls Hockey Club, ECHL
• Oversaw the day-to-day operations of sales, service and operation departments
• Assisted with the development, coordination, implementation and administration of specific plans, programs and policies for overseen departments.
• Hosted regular meetings and conference calls with venue staff and vendors to ensure optimal performance and results for each event
• Conducted extensive monthly financial reports and event reconciliations for league and office executive team
Jul 2010 — Apr 2011
Account Executive · Anaheim Ducks Hockey Club, NHL
• Responsible for sourcing, pitching and securing sales by building relationships with local established businesses and individuals
• Worked with venue promoters to construct and sell custom packages for all Honda Center events
• Oversaw setup and game night sales tables to increase sales revenue
Jan 2010 — Jul 2010
Account Executive · Los Angeles Angels Baseball Club, MLB
• Responsible for sourcing, pitching and securing sales by building relationships with local established businesses and individuals
• Experienced in C Level presentation, inside sales, outside sales, trade shows, marketing
• Created customized packages for 2010 MLB All Star Game in Anaheim
