Devon Weston
Customer Success Manager
San Diego | United States
Skills
No information
Interests
Travel
Sports
In my own words
— DevonExperienced Customer Success Manager with a demonstrated history of working in marketing and communications.
Combining significant industry knowledge with account management, business development, and customer service expertise to deliver leading client marketing solutions.
Trajectory
Jun 2018 — Now
Customer Success Manager · Internet Brands
Independently own account management, customer retention, and marketing strategy for over 480 client accounts.
• Successfully onboarded over 100 additional customers using Demandforce
• Regularly complete and present quarterly and annual reviews to program director
• Launch marketing campaigns targeting client retention, customer satisfaction, and sales growth
• Monitor Gainsight triggers used to measure client activity to determine account health
• Analyze Salesforce and Fullslate data to manage marketing campaigns and asses performance
• Deliver targeted intelligent reviews to identify gaps and support clients growth and online presence
• Collaborate with product development, business operations, finance, and sales teams to execute customer marketing programming
Aug 2017 — Sep 2018
Sales Assistant, Ann Sacks · Kohler Co.
Provided sales support and customer service for store operations that drive high sales growth
• Responded to customer needs with a sense of urgency to drive momentum for sales
• Support point of sale, pricing, merchandising and administrative procedures in accordance with company standards to ensure positive customer interactions
Jul 2016 — Jul 2017
Manager Events · Crimson Marketing and Public Relations
Guided coordination and provided support for brand events
• Plan and execute event logistics for internal and external audiences
• Managed Twitter, FaceBook, Instagram, and WhoSay for clients to raise awareness for their brand
• Coordinate outreach and develop marketing plans to promote events and increase engagement
• Managed all event logistics while prospecting and securing and activating sponsorships
• Created marketing plans to promote events
May 2015 — Jun 2016
Fan Development and Loyalty Coordinator · Arizona Cardinals Football Club | NFL
Worked closely on the execution of comprehensive marketing programs to support ticket sales, sponsorship implementation and activation, and the revenue objectives
• Managed the initial launch of a new Season Ticket Member Rewards Program
• Responsible for managing over 40 staff members and event volunteers
• Streamlined the NFL 50-50 Raffle marketing program through web management and strategic targeting, resulting in an increase of over $2 million donated and setting the NFL record in 2016
• Coordinated on-field game experiences for members of the new Season Ticket rewards program
• Partner with Senior Manager to promote, engage and amplify release of a new marketing program
Jun 2013 — May 2015
Marketing Intern · Arizona Cardinals Football Club | NFL
Managed website and social media content for customer service initiatives related to home game beneficiaries
• Expanded the game day 50-50 Raffle Program by creating a more efficient program, resulting in an exponential increase in money donated from the new program
Activity
Education history
Arizona State University
Bachelor's Degree
