Colleen McGowan

· Delegated tasks to different departments based on customer needs · Received, separated, and distributed incoming mail and prepared outgoing mail · Built relationships with clients and providers · Maintained files on the computer, updated information as necessary pertaining to associates and clients · Assisted with clerical duties and office functions as assigned

· Ensured smooth functioning of e-commerce business by managing the entire order fulfillment process from start to finish. · Order Processing: Managed incoming orders from customers, verified order details, and ensured they are accurately entered into the system. · Compliance and Documentation: Ensured compliance with shipping regulations and documentation requirements, such as customs forms for international shipments. · Shipping Coordination: Arranged shipping methods and carriers for orders, generated shipping labels, and ensured timely delivery to customers. · Pick and Pack: Selected items from the warehouse shelves according to the orders received, packed them securely, and prepared them for shipment. · Inventory Management: Monitored inventory levels, coordinated with management to replenish stock, and updated inventory records in Shopify.

· Utilized Salesforce for sales processing and trend analysis · Provided strategic consulting to carriers and brokers, optimizing profitability · Offered superior customer experiences by understanding client needs and recommending appropriate solutions · Collaborated with the sales team to generate leads, processed quotes, and facilitated lead development

· Provided comprehensive service desk support, including monitoring and responding to trouble tickets via email, phone, and collaboration apps · Proficient in Slack, G Suite, Discord, and other collaboration tools for efficient communication · Set up, installed, updated, and configured devices, demonstrating expertise in troubleshooting · Maintained and cultivated customer and vendor relationships, offered feedback for process improvements · Recorded and documented service requests and their resolutions with meticulous attention to detail

· Designed custom logistics and supply chain solutions · Utilized ACT CRM, and other lead generation tools used for prospecting, qualifying, and developing leads, negotiating rates · Used my critical thinking, entrepreneurial, sales, and communication skills to provide an excellent customer experience · Interacted daily with operations, customer service, and management

• Assisted customers with data usage, personalized solutions, and technical troubleshooting • Managed sales staff, set sales goals, and developed key performance indicators • Utilized CRMs like Salesforce for prospecting and lead development • Provided comprehensive mobile device support • Set up, installed, updated, and configured devices, demonstrating expertise in troubleshooting • Maintained and cultivated customer and vendor relationships, offered feedback for process improvements • Recorded and documented service requests and their resolutions with meticulous attention to detail • 10% YOY increase in Growth from 2017 to 2018 • 9% YOY increase in Renewals from 2017 to 2018 • 9% YOY increase in Total quota from 2017 to 2018 • 14% YOY increase in Sales dollars from 2017 to 2018

· Evaluated each client's specific needs when buying home PCs, and provided personalized solutions · Set up new systems, installed software, performed updates, and maintained the sales floor · Demonstrated proficiency in device setup, configuration, and customer service · Handled shipping and receiving of systems with meticulous attention to detail and organizational skills