Charlotte Emilie Ecker
Reservations Manager · Billabong
Newport Beach, CA
In My Own Words
Experienced marketing and retail professional with progressive experience in monitoring sales activities to ensure customer satisfaction in service and quality goods. Superior communication skills, easily interacts with internal and external stakeholders at all levels to meet organizational goals. Excellent time management skills with the ability to manage multiple projects simultaneously with complete accuracy and proficiency. Collaborative team player, adept in working in an environment that promotes group efforts in achieving optimal service levels and customer satisfaction.
Work Experience
Reservations Manager
Billabong2014 – Present
• Prepare and confirm reservations for the company’s Pipeline House in Hawaii by conferring with potential renters to determine their service requirements and travel preferences.
Receptionist
Absolute Massage2014 – 2015
• Managed a team of seven therapists while providing customer service by greeting and assisting clients, responding to clients inquiries, and making recommendations for purchase. • Operated a phone system to answer calls, providing information, taking messages, and scheduling appointments based on the client’s needs. • Oversaw all aspects of financial management to include the processing of credit card transactions, insurance billing, and accounts receivable and payable documenting. • Scanned and archived documents to maintain effective and efficient office operations, provided assistance to the manager as needed.
Administrative Receptionist
Apollo/Kuoni Nordic2012 – 2013
• Operated a multi-line phone system to answer, screen, or forward calls to the appropriate staff member, providing information, taking messages, and booking travels based on the customer’s needs. • Maximized bookings by delivering pleasant and efficient reservation services and traced lost, delayed, or misdirected baggage and articles for customers at travel destinations. • Ensured efficient office operations by scheduling conference room meetings, facilitating contractor repairs, installments and maintenance, and creating a handbook for utilization in training cabin crew. • Performed various administrative tasks to include creating and printing cover sheets, memos, correspondence, reports, filing, photocopying, sorting mail for delivery and ordering supplies.
Event Coordinator/Tour Manager
Gullbrev2012 – 2012
• Promoted to Tour Manager after reaching sales goals, gaining oversight in the coordination of services for events at various hotels in multiple cities around Norway. • Determined the cash value of unwanted gold, silver, and platinum jewelry by weighing and testing the pieces to provide customers with a payment based on their worth.
Sales Assistant
Smart Club2003 – 2011
• Recommended, selected, and helped locate merchandise for customers based on their individual needs, providing an engaging and friendly shopping experience. • Computed sales prices and total purchases for customer’s merchandise to process their credit and cash transactions, administering any refunds and exchanges as needed. • Performed stock management by maintaining sufficient inventory levels and ensuring appropriate merchandise is available for visual merchandising for special promotions.
Marketing Assistant
Billabong International2009 – 2010
• Assisted in the organization and coordination of the Girls Get Out There 2009 tour by distributing marketing material to local schools and surf shops. • Oversaw all aspects of event logistics to include participant registration and check-in, web payments, equipment assembly, and organizing giveaways. • Directed all marketing activities including photographing the event for posting on the organization’s website and Facebook page and maintaining media databases for magazine contacts. • Researched and analyzed photo shoot ideas and magazine advertisement campaigns to gain insight on competitor strategies to edit, scan, and provide product information for “As Seen In”. • Maintained website content for Billabong and Kustom Footwear and edited blog and press releases. • Managed Girls Marketing event funding to include archived expense reports, credit card statements, and reimbursements. • Coordinated the packaging and distribution of merchandise to magazines, team riders, and sample clothing and accessories to be sent to the factory outlet.
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