Charles Milbrandt

I help to organize non profit reach out for the Patagonia Reno outlet as well as assist back end operations and help to support team members on staff.

I am currently a customer experience guide at the Patagonia outlet in Reno. I have learned many skills throughout my time here at the outlet including the ins and outs of salesforce, event planning and impeccable customer service exemplified by the company. I attended a Gore-Tex conference in October, learning about various waterproof membranes as well as the care program that customers could possibly use to make their gear last longer. I have pushed to extend grassroots connections for the store, developing a relationship with a local snowboard brand called “Hardway” and supporting their grand opening.

August 2019 - May 2022 I started as the social chair two summers ago, I helped organize events for the students in the social club as well as create sweatshirts for them. There are about 380 students on the social club. Two years ago, I was the Vice president of the entirety of the Winter sports club. I had to facilitate purchases made by the club and I was involved with ASUN the umbrella of all clubs within UNR. I was then elected as President of the club, shifting more responsibility to me. I help to navigate the channels of UNR bureaucracy to achieve funding for all facets of the club. I stood as the number one contact for club members who need assistance with club matters in any way. I was also heavily involved in the freeride team, helping to create gifts to give the members as well as organize trips to freeride competitions. The freeride team competes in collegiate IFSA competitions.

October 2019- March 2020 I was a program attendant at the City of Reno and my responsibilities were to take care of the children at the preschool and afterschool program. I helped to communicate with parents to facilitate safe environments for their children. Camp Olson- Mountain biking director and counselor Summer of 2017- summer of 2019 Worked to teach kids at the camp how to mountain bike as well as managing and maintaining mountain bikes and employees. I also led a cabin of kids attending the camp and tended to them for a week at a time. Our camp was heavily based on outdoor activities, and we taught kids everything from mountain biking to sailing to surviving a through hike. SIZZLE PIE FOH/DELIVERY June 2021 - July 2022 My responsibilities in this job are to be the best customer service-oriented employee I can be, sell pizza as well as run a register. Typical closing and opening restaurant responsibilities are included depending on the shift that you work. Skills I have obtained through this job include negotiating issues with customers as well as learning the ins and outs of running a register.